Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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SAMUEL ESPINOZA ARENAS

South Yarra

Summary

Detail-oriented hospitality worker with exceptional communication and project management skills, and a proven ability to handle multiple tasks effectively and efficiently in fast-paced environments as seen in town-stellar Bar The Clinic (Santiago)


Recognized for taking a proactive approach to offering a customized experience for diners, passionately guiding customers through dining and drinking. I'm also an enthusiast about identifying and addressing issues, with focus on optimizing processes, supporting team objectives, always offering a tailored experience for guests.


My hands-on experience in rush-hour service as a waiter, and also my experience in leading bar service, commanding work squads during high attendance events in Santiago such as National Holidays festivities, New Year's Eve, and private functions, allow me to smoothly adapt to different environments to provide an excellent customer service at all times.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Marketing Specialist

Atacama Bio Natural Products
08.2021 - Current
  • Increased brand awareness in the biotechnology industry by developing and implementing targeted marketing campaigns.
  • Streamlined communication processes, leading to improved collaboration between departments.
  • Collaborated with stakeholders to develop visually appealing, client-oriented marketing materials for print and digital channels
  • Boosted lead generation through direct marketing planning and management, consolidating 3 solid leads out of 56 prospects handled.
  • Enhanced online presence through tailoring and nurturing a LinkedIn audience, strengthening the company's brand and its reach, increasing followers by 150% in 3 years

Food Service Worker

Chascu Cocina Nomada
01.2017 - 12.2019
  • Assisted in catering events with 50+ attendees preparing and serving breakfast, lunch, diner, and snacks at filming sets
  • Streamlined kitchen work to improve preparation times
  • Dealt with a wide array of customer profiles, from VIP guests to daily workers, reaching them with skilled communications

Bar Supervisor

Bar The Clinic
12.2012 - 09.2019
  • Led groups of 3 to 6 bartenders during high-volume event bar service
  • Took stock after events, being accountable for matching drinks provided with leftover bottles
  • Worked with supporting teams to achieve daily revenues of up to $15K

Restaurant Waiter

Bar The Clinic
03.2014 - 12.2014
  • Served 100+ patrons daily with high satisfaction rate
  • Collaborated to a daily revenue of ~9K AUD
  • Averaged 10% higher tickets

Education

Bachelor of Arts - Social Communication

Pontificia Universidad Catolica De Chile
Santiago, Chile
12-2021

Skills

  • Customer Service
  • Conflict Resolution
  • Teamwork
  • Table Management
  • Food and Drink Knowledge
  • Excellent Communication
  • Versatile Skills
  • Adaptability

Certification

  • Pearson PTE Academic - 84 (C1)
  • Digital Marketing Fundamentals

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Elementary

Timeline

Marketing Specialist

Atacama Bio Natural Products
08.2021 - Current

Food Service Worker

Chascu Cocina Nomada
01.2017 - 12.2019

Restaurant Waiter

Bar The Clinic
03.2014 - 12.2014

Bar Supervisor

Bar The Clinic
12.2012 - 09.2019

Bachelor of Arts - Social Communication

Pontificia Universidad Catolica De Chile

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SAMUEL ESPINOZA ARENAS