Sam Bennett
Canberaa,Australia
Summary
Seeking full-time employment in the Australian Public Service, I am an International Relations Honours graduate with a broad spectrum of sector experience, including roles in the APS, telecommunications, ecommerce logistics, and leadership positions. Currently, I hold a position at the Clean Energy Regulator and have conducted research in energy and security policy.
Overview
9
9
years of professional experience
Work History
Regulatory Officer
Clean Energy Regulator
10.2022 - Current
- Implemented the new Safeguard scheme at the Clean Energy Regulator under recent legislation.
- Established streamlined assessment methods targeting Australia's highest emitting companies.
- Designed efficient protocols to ensure compliance and drive significant reductions in carbon emissions.
- Managed day-to-day operations, including scheme maintenance and stakeholder engagement.
- Conducted assessments of baselines each financial year to ensure rigorous compliance within the scheme's framework.
After Sales Support Officer
Snowys Outdoors
11.2020 - 08.2022
- Digitised the warranty process by creating efficient online systems that supported a high turnover of customers
- Liaised with suppliers and other internal departments to address the needs of stakeholders
- Managed customer accounts, followed up with customers for administrative purposes, and provided troubleshooting assistance for orders, account statuses, and other problems
- Worked within ACCC guidelines and implemented warranty policy that conformed with Australian Commercial Law.
- Optimized inventory management by maintaining accurate records, ensuring product availability for timely fulfillment of orders.
- Assisted customers in troubleshooting product issues and provided timely technical support.
Field Scoper
Telstra
06.2016 - 03.2018
- Evaluating current telecommunication infrastructure in the field and designing a cost-effective and efficient network
- Scoped and developed technical sketches within specifications of HFC/FTTN/FTTC networks
- Managed and lead VAC and R&R teams through multiple sites
- Ensured documentation of any information that was necessary to be recorded or had evidentiary value for the management of the project/s
- Assessed the fitness of ducts and pits in order to meet major stakeholders' criteria
- Completed site inspections and environmental assessments, to produce professional survey documentation.
Customer Service Officer
Department of Human Services
03.2015 - 06.2016
- Assisted customers to access, navigate or interpret services across a range of payments, programs and services
- Provided customer service support at the initial point of contact streaming customers to the appropriate service channel, identifying and prioritising customers who are potentially vulnerable, in distress, or who have accessibility issues, and escalated potential issues to the leadership team
- Advised customers on legislation, policy, procedures payments and services administered by the department
- Worked collaboratively within a multi-disciplinary environment and actively participated in teamwork and group activities.
Site Manager
Grasshopper Soccer
10.2018 - 03.2021
- Set up fields, led programs, and coached kids soccer, answered parents' inquiries, took payments for enrolments, directed assistant coaches, implemented a plan for OH&S before and during the COVID-19 outbreak.
Education
Honours - International Relations And Political Science
Flinder University
Adelaide, SA11.2021
Study Tour: Linking Indonesian and Australian Cultures -
Flinders University
Yogyakarta, Makassar and Jakarta, Indonesia12.2019
Skills
- Policy Implementation
- Risk Management
- Auditing procedures
- Technical Writing
- SOP Development
- Compliance Monitoring
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Public Speaking
- Policy Enforcement
Volunteer Experience
- Social Events Co-Ordinator, Sturt Marion Soccer Club, 02/2021, Present, Organised events that catered for 100+ people. Created fundraising events and activities.
- Social Media Co-Ordinator, Sturt Marion Soccer Club, 02/2021, Present, Managed the social media accounts for the club. Completed weekly updates for upcoming matches, events, and meetings. Handled enquiries lodged through the social media inboxes.
References
References available upon request
Timeline
Regulatory Officer
Clean Energy Regulator
10.2022 - Current
After Sales Support Officer
Snowys Outdoors
11.2020 - 08.2022
Site Manager
Grasshopper Soccer
10.2018 - 03.2021
Field Scoper
Telstra
06.2016 - 03.2018
Customer Service Officer
Department of Human Services
03.2015 - 06.2016
Honours - International Relations And Political Science
Flinder University
Study Tour: Linking Indonesian and Australian Cultures -
Flinders University
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