Sam Bennett
Mentone,VIC
Summary
Highly motivated professional with a strong background in account management, customer service, and sales, seeking new challenges across various fields. Known for building lasting client relationships, consistently exceeding sales targets, and improving team performance. Excited to bring interpersonal skills, strategic thinking, and dedication to a dynamic role within an organisation that values innovation and growth.
Overview
11
11
years of professional experience
Work History
Overseas Travel
Career Break
2024.05 - 2024.06
- Improved cross-cultural communication skills through interactions with locals and fellow travellers.
- Explored various European countries, enhancing cultural awareness and adaptability.
Account Executive
Connecting Now
2024.01 - 2024.04
- Developed customised solutions to align with clients' strategic objectives and specific challenges.
- Initiated and nurtured relationships with prospective clients through strategic cold calling, targeted emailing campaigns, and LinkedIn outreach.
- Set up and ran multiple meetings with Eastern Health, the largest catchment area of any health service in Victoria, resulting in their agreement to run a trial.
- Ran meetings and built a strong client relationship with UniSuper, creating a contract that was close to completion before resignation.
- Facilitated and drove interest from Dandenong Shire Council through persistent outreach, resulting in their commitment to a product trial.
- Demonstrated exceptional communication skills in presenting product offerings and addressing client needs.
- Collaborated with cross-functional teams to deliver comprehensive solutions that enhanced client success.
- Contributed to company growth by strategically identifying opportunities for new partnerships and business development.
- Regularly engaged with current clients to address and resolve any issues, ensuring their ongoing satisfaction and success.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Senior Student Enrolment Advisor
Keypath Education
2022.01 - 2023.12
- Promoted RMIT as premier choice for postgraduate studies through solution selling and uncovering student motivations.
- Determined course eligibility and performed high volume of outbound calls to qualify leads for course applications.
- Consistently met and exceeded sales targets and KPIs, achieving over 100% for six consecutive two-month teaching periods and reaching 155% in one period.
- Managed team dialler, ensuring efficient call distribution and maximising team productivity
- Trained new staff members in product knowledge, sales techniques, and objection handling, many of whom became high performers in team.
- Designed and implemented comprehensive training packs to accelerate onboarding process for new starters.
- Analysed CRM reports and developed strategies to enhance team performance.
- Led motivational meetings to boost team morale and productivity.
- Gathered, organised and input information into digital database.
- Optimised customer experience by delivering superior services and effectively troubleshooting issues.
Sales Consultant (Energy)
iSelect
2021.01 - 2021.12
- Engaged with mix of warm and cold leads to assess current energy plans and recommend optimal, cost-effective solutions tailored to their specific needs.
- Utilised solution selling techniques to expertly match customers with best energy options.
- Leveraged various IT systems to efficiently manage information and multitask during calls, minimising downtime and maximising productivity.
- Consistently exceeded sales targets, achieving 130% of goal, demonstrating strong ability to convert leads into satisfied customers.
- Boosted customer satisfaction by providing personalised consultations and tailored product recommendations.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
Carpenter
McCarthy Carpentry
2020.04 - 2020.12
- Collaborated with construction teams to complete projects efficiently.
- Performed a variety of carpentry tasks including framing, installation, and repairs to meet project requirements.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
Overseas Travel
Career Break
2019.07 - 2020.03
- Developed problem-solving skills and independence by navigating diverse environments.
- Adapted to environments where English was not primary language, improving flexibility and problem-solving skills.
Sales and Production Assistant
McLaren Press
2018.12 - 2019.07
- Initiated contact with potential customers, introduced product offerings, and organised meetings.
- Demonstrated features and benefits of products and services.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Apprentice Carpenter
ATEP
2013.01 - 2017.01
- Worked on schools, houses, apartments, and insurance repairs.
- Collaborated with construction teams to complete projects efficiently across various locations in Victoria and consistently maintained punctuality.
- Developed strong carpentry skills through hands-on experience under the guidance of experienced mentors.
- Demonstrated commitment to continuous improvement by seeking feedback from supervisors and implementing suggestions for refining carpentry techniques.
Education
VCE -
St Bede's College
Mentone, VIC12.2012
Skills
- Account Management
- Customer Relationship Management (CRM)
- Sales and Business Development
- Client Prospecting
- Communication and Presentation
- Training and Onboarding
- Problem Solving
- Multi-tasking and Time Management
- Cold Calling
- Product Knowledge
- Objection Handling
- Pipeline Management
- Relationship Building and Management
- Customer Service
References
Available upon request
Timeline
Overseas Travel
Career Break
2024.05 - 2024.06
Account Executive
Connecting Now
2024.01 - 2024.04
Senior Student Enrolment Advisor
Keypath Education
2022.01 - 2023.12
Sales Consultant (Energy)
iSelect
2021.01 - 2021.12
Carpenter
McCarthy Carpentry
2020.04 - 2020.12
Overseas Travel
Career Break
2019.07 - 2020.03
Sales and Production Assistant
McLaren Press
2018.12 - 2019.07
Apprentice Carpenter
ATEP
2013.01 - 2017.01
VCE -
St Bede's College
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