Sam Bennett
Tamborine Mountain
Summary
Experienced employee and business owner in the residential construction industry for over 15 years. Possess an undeniable work ethic, strong communicational & people skills and exceptional organisational skills.
Overview
24
24
years of professional experience
Work History
Technical Specialist
Abi Interiors PTY LTD
2023.11 - Current
- Provided exceptional customer service, resolving complex technical issues with effective communication skills via phone, email and face to face.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Organise trades to perform maintenance services to a budget without sacrificing quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized customer service software to manage interactions and track customer satisfaction.
Plumbing Business Owner
Self Employed - Lifestyle Plumbing & Drainage
2018.07 - 2023.11
- Organising sub-contractors to ensure work is completed to schedule.
- Quoting.
- Invoicing.
- Liaising with Builders, trades and clients to ensure work is completed efficiently.
- Quality control
- Customer service.
- Job scheduling.
- Building and maintaining relationships with suppliers and clients.
- Cashflow management.
Plumber and Drainer
Plumbing Works Gold Coast
2007.11 - 2018.06
- Designed and installed entire plumbing systems for residential homes and large multi-unit developments.
- Complied with state plumbing codes throughout duration of each project.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Interpreted plans to determine locations, quantities, and sizes of materials required.
- Reviewed plans and project specifications to determine correct plumbing solutions.
- Training and organising junior team members.
- Ensuring a high level of workmanship.
Fresh Produce Assistant Manager
Bi-Lo Supermarket (Coles)
2001.03 - 2008.05
- Maintain adequate levels of produce on shelves.
- Ensure quality of products on shelves and in storage.
- Order and organise stock from suppliers.
- Create rosters to achieve an optimally ran department while also meeting a budget.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Cert 4 Finance & Mortgage Broking - Finance & Mortgage Broking
National Finance Institute
Online10.2024
Certificate IV In Plumbing And Drainage - Plumbing And Drainage
Gold Coast TAFE
Gold Coast03.2013
High School Diploma -
Helesnvale State High School
Gold Coast, QLD11.2003
Skills
- Problem solving and solution focused
- Working well under pressure
- Strong work ethic
- Meeting deadlines
- Multi-tasking
- Managing employees
- Organisational
- Customer Service
- Building rapport
- Exceptional communication skills
- Computer skills, Xero, Salesforce
Timeline
Technical Specialist
Abi Interiors PTY LTD
2023.11 - Current
Plumbing Business Owner
Self Employed - Lifestyle Plumbing & Drainage
2018.07 - 2023.11
Plumber and Drainer
Plumbing Works Gold Coast
2007.11 - 2018.06
Fresh Produce Assistant Manager
Bi-Lo Supermarket (Coles)
2001.03 - 2008.05
Cert 4 Finance & Mortgage Broking - Finance & Mortgage Broking
National Finance Institute
Certificate IV In Plumbing And Drainage - Plumbing And Drainage
Gold Coast TAFE
High School Diploma -
Helesnvale State High School
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