Sam Chapman
Melbourne,VIC
Summary
I am a dedicated and results-driven sales professional with over 4 years of experience in sales seeking a challenging sales position to utilize my skills in generating revenue and building strong client relationships.
Overview
5
5
years of professional experience
Work History
Face-to-Face Fundraiser
P&P
Richmond, VIC
2023.08 - Current
- Prepared and delivered presentations at events to promote the organization's mission and objectives.
- Collaborated closely with marketing team to create effective messaging that resonates with target audiences.
- Developed and implemented fundraising strategies to maximize donor engagement.
Travel Agent
Happy Travels
Cairns, QLD
2023.01 - 2023.07
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Prepared customized itineraries based on customer needs and preferences.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
Outbound Call Centre Representative
Macfarlane group
Gloucester , Gloucestershire England
2021.03 - 2022.05
- Developed positive relationships with customers through friendly interactions.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections.
- Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
- Analyzed customer feedback and identified areas of improvement in the call center processes.
Travel Agent
Thomas cook
Gloucester , Gloucester England
2019.01 - 2021.03
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
Education
High School Diploma -
Beaufort Community School
Gloucester , England2018-06
Skills
- Building Rapport
- Negotiation Tactics
- Critical Thinker and problem solver
- Goal-Oriented
- Continuous Improvement
- Closing Techniques
- Active listener
- Script Reading
- Attention to Detail
- Time Management
- Reliability
- Adaptability
Timeline
Face-to-Face Fundraiser
P&P
2023.08 - Current
Travel Agent
Happy Travels
2023.01 - 2023.07
Outbound Call Centre Representative
Macfarlane group
2021.03 - 2022.05
Travel Agent
Thomas cook
2019.01 - 2021.03
High School Diploma -
Beaufort Community School