Sam Chebrolu
Melbourne,VIC
Summary
Maintenance Worker with a proven track record in maintaining and repairing various facilities and equipment. Proficient in performing routine inspections, troubleshooting issues, and completing repairs efficiently. Skilled in a variety of maintenance tasks, including plumbing, electrical, HVAC, and carpentry work.
Overview
2
2
years of professional experience
Work History
Service Desk Engineer
Cenitex
Mlebourne, VIC
07.2022 - Current
- Troubleshot hardware-related problems such as memory or disk errors on desktops and laptops.
- Maintained an inventory of installed software applications and hardware components.
- Monitored server performance metrics such as CPU utilization, disk space usage.
- Conducted regular maintenance activities on servers, workstations, printers.
- Configured routers, switches, firewalls and other networking devices.
- Provided technical support to customers via telephone and email.
- Developed procedures for installation of new equipment or reallocation of existing systems.
- Responded to customer inquiries regarding hardware, software and network issues.
- Installed, configured and tested desktop computers, laptops and peripherals.
- Created new user accounts in Active Directory with appropriate access rights.
Customer Service Representative
United
Melbourne, VIC
03.2023 - 03.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Information Technology
Melbourne Institute of Technology
Melbourne, VIC07-2024
Computer And Information Sciences
SRM
Chennai, India04-2018
Skills
- Application support
- Incident Management
- Patch management
- Network Administration
- Database Administration
- Security Protocols
- Remote Support
- Active Directory
- System Administration
- Software Installation
Timeline
Customer Service Representative
United
03.2023 - 03.2024
Service Desk Engineer
Cenitex
07.2022 - Current
Information Technology
Melbourne Institute of Technology
Computer And Information Sciences
SRM
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