Sam Chung
Perth,WA
Summary
Passionate and empathetic psychology graduate with a proven track record of leadership in team management, individual mentorship, and fostering personal and professional growth in diverse settings. Skilled in navigating complex situations, driving positive change, and providing strategic vision while prioritizing individual needs and building personal connections. Eager to apply leadership skills in a dynamic role to drive impactful change and promote mental health awareness in the workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Administrator
LifePoint Clinic
03.2025 - Current
- Oversee daily administrative functions, including patient intake, scheduling, and medical record management, ensuring streamlined operations and improved patient care.
- Coordinate billing and insurance processes, ensuring accurate claims submissions and timely payments, while maintaining strict compliance with healthcare regulations.
- Lead and mentor front-office staff, optimizing team performance and fostering a collaborative, patient-focused environment.
Human Resources Administrator
Curtin University
03.2022 - Current
- Spearheaded the HR department's administrative efforts, optimizing processes to ensure efficiency and effective team management, all while maintaining a focus on individual well-being and satisfaction.
- Ensured a seamless operational workflow through my meticulous attention to detail, while maintaining a broader organizational perspective to align HR activities with university-wide initiatives.
- Fostered a positive workplace culture by coordinating employee wellness programs and providing leadership during times of organizational change.
- Acted as a strategic liaison between leadership and staff, resolving concerns and enhancing team performance through targeted interventions.
Team Leader/Student Peer Mentor
Department of Child Protection
08.2021 - 08.2024
- Led mentoring programs for at-risk youth, providing guidance, emotional support, and life skills coaching that resulted in significant personal growth.
- Developed and implemented intervention strategies that created meaningful change for vulnerable individuals and families.
Team Leader/Community Support Worker
Ascend Health Group
06.2021 - 06.2024
- Managed a caseload of individuals with complex mental health needs, offering personalized care and support while ensuring that all aspects of their well-being were addressed.
- Demonstrated strong leadership in facilitating group therapy sessions, creating a supportive environment that promoted collaboration and shared learning, carried the ability to lead with empathy by balancing strategic care plans with individualized attention, ensuring clients felt understood and supported.
- Built strong rapport with clients and team members, fostering trust and confidence to encourage self-improvement and autonomy.
Pool Lifeguard
City of Canning
11.2017 - 04.2022
- Delivered exceptional customer service while ensuring the safety and well-being of pool patrons.
- Administered first aid and performed rescues as necessary, following safety protocols to handle emergency situations.
- Conducted regular safety checks, water quality assessments, and enforced pool safety rules to maintain a safe environment.
Education
Bachelor of Psychology -
Curtin University
10-2024
Skills
- Crisis Management: Experience in assessing and responding to crises, ensuring the safety and emotional wellbeing of individuals
- Program Facilitation: Skilled in designing and leading programs that support mental health, personal development, and academic success
- Multidisciplinary Collaboration: Strong ability to work with diverse teams to provide comprehensive support services for individuals
- Strategic Leadership: Proven ability to lead teams, develop long-term strategies, and achieve organizational objectives through effective team management
- Team Development & Mentorship: Strong mentor with a track record of nurturing talent, developing leadership skills in others, and guiding teams to success
- Emotional Intelligence: Highly skilled in managing relationships, fostering trust, and creating a supportive and motivating environment for teams and individuals
- Crisis Management & Problem-Solving: Ability to remain calm and effective in high-pressure situations, leading teams to resolve challenges with innovative solutions
- Communication: Excellent communicator, able to motivate, inspire, and build rapport with diverse groups through clear and empathetic interaction
- Conflict Resolution: Experienced in mediating and resolving conflicts, maintaining a positive and collaborative environment for all team members
Certification
- Mental Health First Aid
- First Aid & CPR
- Child Protection Training
- Infection Control Training
- NDIS Worker Screening Clearance
- Cert II Business
- Cert III Individual Support (Disability)
ADDITIONAL SKILLS AND COMPETENCIES
- Crisis Management: Experience in assessing and responding to crises, ensuring the safety and emotional wellbeing of individuals.
- Program Facilitation: Skilled in designing and leading programs that support mental health, personal development, and academic success.
- Multidisciplinary Collaboration: Strong ability to work with diverse teams to provide comprehensive support services for individuals.
- Strategic Leadership: Proven ability to lead teams, develop long-term strategies, and achieve organizational objectives through effective team management.
- Team Development & Mentorship: Strong mentor with a track record of nurturing talent, developing leadership skills in others, and guiding teams to success.
- Emotional Intelligence: Highly skilled in managing relationships, fostering trust, and creating a supportive and motivating environment for teams and individuals.
- Crisis Management & Problem-Solving: Ability to remain calm and effective in high-pressure situations, leading teams to resolve challenges with innovative solutions.
- Communication: Excellent communicator, able to motivate, inspire, and build rapport with diverse groups through clear and empathetic interaction.
- Conflict Resolution: Experienced in mediating and resolving conflicts, maintaining a positive and collaborative environment for all team members.
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Malay
Limited Working
Timeline
Medical Administrator
LifePoint Clinic
03.2025 - Current
Human Resources Administrator
Curtin University
03.2022 - Current
Team Leader/Student Peer Mentor
Department of Child Protection
08.2021 - 08.2024
Team Leader/Community Support Worker
Ascend Health Group
06.2021 - 06.2024
Pool Lifeguard
City of Canning
11.2017 - 04.2022
Bachelor of Psychology -
Curtin University
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