Sam Cosentino

Operations Manager and 2 IC of the Warehouse, responsible for Goods Inwards, Front End Service and Admin Compliance as well as Leading the Department Co-Ordinators.

• Accountable for 60 Direct Reporting Team Members.
• Successfully implemented Goods Inwards Best Practice ensuring a seamless and efficient Truck to Shelf process.
• Oversee facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Accountable for Sales Forecasting and ensuring Salaries are in line with Sales.
• Most recent Compliance Audit came back with only 3 findings, well below Area average.
• Responsible for de-escalation of Customer Threatening Situations, often managing difficult situations with drug affected customers and/or people attempting to steal.

Managed Customer Service and Best Experience for the entire Store, also responsible for Performance Management across the Warehouse.

• Accountable for 50 Direct Reporting Team Members.
• Responsible for Customer Service across the Warehouse, driving key metrics such as Ease of Checkout, Best Experience and 1 Hour Click and Collects.
• Successfully ran one Stocktake and coached a less experienced Co-Ordinator in running their first one as Stocktake Co-Ordinator.
• Ran Performance Management across the Warehouse including Respectful Workplace Investigations and Outcomes, Performance Improvement Plans and Terminations.
• Coached the Floor Co-Ordinator's in their role, driving their development and performance.

Assistant Accountant supporting Digital and Technology.

• Reviewed general ledger entries and assessed accuracy.
• Improved financial team's productivity with introduction of automated accounting software.
• Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
• Facilitated month-end closing processed to support accuracy and completeness of financial reports.
• Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.

In The Home Co-Ordinator for the new Doncaster Warehouse including store setup and execution within 4 weeks, the site would successfully open on the 17 th of December 2021.

• Worked out of the office for the first 3 months managing the recruitment process for the new store, organising and executing over 600 interview's and hiring 150 new Team Members to Bunnings.
• Worked with the Doncaster Leadership team to set the Vision and Values for the store.
• Worked alongside the Project Management team to ensure the successful execution of the setup of
  the store.
• Successfully ran our first Stocktake at Doncaster Warehouse as Stocktake Co-Ordinator achieving a
  result of 1.5%.
• Supported the Area 5 Store Managers in Sales and Salaries Budgets and Forecasts for the Financial Year of 2022-2023.
• Supported my Store Manager in setting Sales Forecasts month to month and also managing our Selling Expenses, in particular, Wages.
• Successfully coached a Future Leader at Doncaster Warehouse leading to his successful appointment as Builders Co-Ordinator.

Started as a Future Leader in Builders, performed multiple relief roles, completed my Future Leaders and got appointed as the Lifestyles Co-Ordinator at the store.

• Successful completion of Future Leaders Program including Diploma in Leadership and Management from Swinburne University.
• Vision and Values Refresher Workshop.
• Lifestyles Co-Ordinator.
• Was tasked with setting up and looking after Click and Collect/Drive and Collect throughout COVID-19.
• Lead the Stocktake process as the Stocktake Co-Ordinator with a successful result of 1.51%.

Started my career as a Casual Team Member in Support before progressing into an on floor Sales role, Supervisor role and into a relief Co-Ordinator role.

• Support TM.
• Power Garden Sales Team, Lifestyles and Timberyard Supervisor.
• ITH Co-Ordinator Relief.
• Successful Future Leader Application.