Hi, I’m
Sam Dechavez
Craigieburn,VIC
Summary
Dynamic and enthusiastic professional with experience at McDonalds, and Aurum Cafe, excelling in customer service and efficient, fast-paced service delivery. Demonstrated ability to enhance customer satisfaction and foster positive team environments through effective communication and collaboration. Skilled in cleaning, sanitation, and creating personalized customer experiences, contributing to improved sales and workplace efficiency.
Overview
4
years of professional experience
1
Certification
Work History
B L Fitzgerald, McDonalds
Fast Food Worker
03.2021 - Current
Job overview
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
Aurum Cafe
Barista
03.2023 - 04.2023
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Craigieburn Secondary CollegeCraigieburn
12.2023
Skills
- Fast and efficient service worker
- Customer service
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Engaging personality
- Organized multi-tasker
- Late-night shift availability
- Personal hygiene maintenance
- Accustomed to shift work
- Initiative and proactivity
- Physical stamina and endurance
Certification
SI20416 Certificate II in Hospitality (Kitchen Operations)
Timeline
Barista
Aurum Cafe
03.2023 - 04.2023
Fast Food Worker
B L Fitzgerald, McDonalds
03.2021 - Current
Craigieburn Secondary College
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