Sam Dissanayake

• Being an LCH employee under LSEG, I have been working for IT support and operation div. to provide IT applications and infrastructure support for post trade securities clearing activities and business users.
• Supporting EquityClear and RepoClear – LCH securities clearing applications https://www.lch.com/services/equitycear https://www.lch.com/services/repoclear
• Handling incidents reported to application support incident queue (ServiceNow/Remedy/JIRA : incidents/service requests/change requests/problem tickets handling with agreed SLA’s and with ITSM standards
• Supporting securities clearing post trade activities for EquityClear, RepoClear products, 24/7 operational processes in system schedule while ensuring system’s smooth run

(Trades receiving, Settlement and Netting, Margining, Reconciliation and Reporting etc (Unix Shell Scripting, Oracle/Sybase SQL queries, Control-M integration)

• Mentoring junior resources, new joiners in the team and conducting knowledge transfer sessions

(KT guides / KT Videos / KT sessions – MS Teams, MS Stream, Confluence)

• Reporting activities associated with identified application vulnerabilities, transaction capacity data, service review KPI’s and producing operational statistics reports for stake holders, on operational checkpoints/Incident and service statistics

(MS Excel, ServiceNow dashboards, moogsoft/datadog monitoring)

• Handling problem tickets, service requests and change requests and make sure the system bugs are timely addressed and required change process is applied.

• Initiating test cycles in test environments such as Reconciling, Netting, Margining and EOD report generation to provide members with test outcomes of the different business test scenarios.
• Coordinate with client handling and client implementation teams on the client connectivity setting up (Messaging formats, file transfer paths, file types, scheduled jobs etc.)
• Prepare documentation for different test scenarios and provide trainings for support teams
• Liaising with client implementation teams, member onboarding teams to identify and recreate various business scenarios for test purposes
• Liaising with Windows, Control-M, Middleware and ESB teams to configure end to end connectivity and message flows between client environment to test environment in order to determine the readiness on various test scenarios and successful execution
• Key Projects:

- Market Data System Outage testing:

- Annual regulatory system performance verification testing that ensures the stability of the alternative file transfer channel, at a time where Market Data pipeline is having a service outage

- ServiceNOW statistical data dashboards Implementation:

A data visualization project to identify incidents, service requests, change requests associated with the relevant period of time, minimizing the manual effort on report generation activities for the stakeholders

- ECL to MCCP Product migration to new trading platform:

An active participant on legacy clearing system migration into new MCCP clearing platform and associated OAT test cycles execution.

• I have been handling applications issues, bugs, business queries and change requests based on client requirements and business specifications
• Have worked with L3 development and quality assurance teams closely and done manual tests based on the test cases prepared over the fixes given on identified bugs
• Have proactively monitored application to affirm application health

(Technical Competencies: Red Hat Enterprise Linux 6/Oracle 11g/Apache Jmeter)

eBuilder Travel Accelerator-

An end-to-end Travel and Expense management solution in the cloud, for corporate travel customers in Nordic region

(Travel requests, Travel profiles, Expense reports and Invoices management are some of the main activities supported by eBuilder Travel accelerator support team)

eBuilder Procurement Accelerator-

A Solution build for Swedish government health care sector to procure health care requirements from different vendors by ordering them through eBuilder procurement accelerator

• Services such as invoice management, delivery and dispatch order management are supported by eBuilder Procurement accelerator support team
• eBuilder Continuous Improvement Program-
• Focusing on incident counts reduction and minimize application support manual intervention by proposing improvements to enhance application performance by introducing proactive pre-check scripts to identify underlying issues, and fix them beforehand
• eBuilder ITSM tool transition Program-
• Handling and managing smooth internal roll-out and customizing the IT Service Management system for application support and L3 Development teams.

• Worked in a team that supports MillenniumIT’s stock exchange applications worldwide, in the capacity of 1st line support, in a 24/7 Support help desk, responding to client calls/mails on production issues and facilitating conference calls between clients development/ business analysts/ quality assurance teams
• Identifying the priority and severity of the issues escalated to Help Desk and Initiate conference calls with on- call development/business parties, over production issues raised by clients and reporting incidents through
• JIRA incident management tool for production failure scenarios.

• Handling issues reported to IT Help Desk from internal associated business parties, sales teams, and network teams
• Preparing data reports with data extraction from database, as per different business requirements from business, sales and marketing teams
• Monitoring and Quality checking of monthly billing process activities
• Maintaining documentation and known issues guides with regard to bill run process.