Samantha Edwards
Brisbane ,QLD
Summary
Duty Operations Controller with experience working in one of Australia's largest AdHoc Airlines.Air Movements Operator with over 7 years of successful experience. Recognized consistently for performance excellence and contributions to Royal Australian Air Force and current role as a Operations Controller. Strengths in being able to work in high pressure situations to ensure the smooth continuation of day to day operations through numerous courses and real-life scenarios. Been a member of medical evacuation teams working within Australia and overseas to be able to safely move patients to higher level medical care. Completed several Humanitarian Aid mission, to provide medical and food aid to people suffering from natural disasters . Meticulous, resilient, and flexible in handling diverse issues. Knowledgeable about Logistics, fatigue management policies, and standards as well as the ability to train oncoming members to the team environment.
Overview
12
12
years of professional experience
Work History
Operations Controller
Alliance Airlines
02.2023 - Current
- Well-disciplined with the ability to handle many tasks simultaneously, prioritise and meet deadlines and an ability to self-manage in the event of disruptions and added ad-hoc tasks.
- Superior communication, negotiation and written communication skills in a fast-paced environment, with a passion for service.
- Relevant and recent exposure to general operational processes such as crew rostering and aircraft allocation, slot supervision and regulatory obligations
- Ensure the safety and efficenity of ongoing day to day operations through disruption.
- Be able to effectively plan for disruption to aircraft and crew cycles to ensure minimal delays to airline operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Enhanced communication between departments by establishing clear channels and protocols.
- Collaborated with stakeholders to develop strategic plans for long-term growth and sustainability.
- Implemented risk mitigation strategies to minimize potential losses and safeguard company assets.
Fleet Coordinator
BOOM Logistics
02.2022 - Current
- Plan and schedule cranes and personnel for day to day jobs as well as mine site shut downs
- Prepare and deliver PO's
- Problem solving when issues arise with crane breakdown and staff shortages
- Manage personnel fatigue and follow fatigue management guideline
- Work with other depots and management to organize labour
- Effective use of dispatching systems
Buyer Coordinator
The Rivera Group Of Keller Williams
04.2021 - 12.2021
- Developed and deployed marketing collateral to promote properties and drive sales.
- Kept contacts organized with Keller Williams system to maintain readiness for future mailings.
- Maintained efficient office operations by handling errands and administrative functions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Created and implemented standard operating procedures for records handling.
Driver Co-Ordinator
Walmart
02.2020 - 02.2021
- Collaborated with store managers to ensure scheduled delivery both verbally and in writing.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to all customers, suppliers and associates and handled challenging situations with ease.
- Completed all assigned tasks to ensure compliance with relevant Walmart regulations.
- Entered data into Walmart systems and built load sheets.
- Documented and monitored information related to transportation.
- Verified accuracy of data, reports, and forms such as payroll and trip sheets.
- Worked closely with fellow staff to maintain optimum levels of communication to effectively and efficiently ensure delivery of goods
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Handled day-to-day running of driver coordination, ensuring high levels of productivity and progression.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Assisted drivers with paperwork to ensure on time load deliveries.
Air Movements
Royal Australian Air Force (RAAF)
12.2012 - 06.2020
- Prepared, built, and accepted air freight in accordance with air freight IAW military and government regulations and guidelines.
- Marshalled and parked aircraft including ground radio calls and operations.
- Prepared aircraft documentation in accordance with the RAAF movements manual as well international export & import regulations.
- Determined aircraft weight and balance calculations for Australian Military Aircraft (including but not limited to C-17A Globemaster and C-130 Hercules J extended model).
- Oversaw passenger handling (including checking in, baggage handling and passenger loading).
- Liaised with local and foreign agencies such as border agencies for passenger inbound or outbound clearances.
- Worked with international militaries for combined military exercises.
- Collaborated with humanitarian aid agencies to provide relief and support in natural disasters (e.g., Operation Philippine assist post typhoon in 2013, Operation Fiji Assist in 2016).
- Competed first aid during humanitarian aid mission and helped to facilitate aeromedical evacuations.
- Conducted safe lifting practices including the ability to lift and carry weights up to 40 pounds.
- Competent in forklift operation up to 10 000lbs and other warehouse equipment including cargo loader.
- Knowledge of warehousing methods, procedures, and material handling techniques; and of warehousing functions such as material receiving, storage, issuing, and preservation.
- Interpreted and applied instructions pertaining to material handling; maintain tools, equipment, and work area in a neat, clean, and orderly manner.
- Developed Standard Operating Procedures (SOP) for the unit (SOP’s ranged from safety related events through to day-to-day operations).
- Managed operations office which included appointment booking, planning aircraft parking, passenger check-in and communicating with international agencies (foreign forces e.g., the USAF).
- Interpreted and applied instructions pertaining to material handling; maintain tools, equipment, and work area in a neat, clean, and orderly manner.
Education
Bachelor of Nursing Science - Nursing Science
James Cook University
Mackay, QLD12.2025
Associate of Science - License Practical Nurse
Delaware Technical Community College
12.2021
High School Diploma -
Saint Patricks College
12.2012
Skills
- Interpersonal communication skills,
- Agility,
- Teamwork,
- Resourcefulness,
- Problem-solving abilities, integrity
- Supervision & Leadership,
- Direct patient care
- Task prioritization
Awards
- Australian Operational Service Medal - Greater Middle East Operation- 2016
- Operation Philippines Assist- 2013
- Australian Defence Medal- For military Service
- The Philippines Military Civic Action Medal (PMCAM)- gifted to the 480 ADF members who assisted in the humanitarian aid relief mission after the 2013 Super Typhoon Yolanda.
Timeline
Operations Controller
Alliance Airlines
02.2023 - Current
Fleet Coordinator
BOOM Logistics
02.2022 - Current
Buyer Coordinator
The Rivera Group Of Keller Williams
04.2021 - 12.2021
Driver Co-Ordinator
Walmart
02.2020 - 02.2021
Air Movements
Royal Australian Air Force (RAAF)
12.2012 - 06.2020
High School Diploma -
Saint Patricks College
Bachelor of Nursing Science - Nursing Science
James Cook University
Associate of Science - License Practical Nurse
Delaware Technical Community College
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