Sam Egan
Cairns,QLD
Summary
Versatile professional with a proven track record in a wide range of industries including business, hospitality, sport ane education. Sound business intelligence and leadership qualities in managing global billing services. Excelled in roles requiring exceptional customer service and interpersonal skills such as bar and reception work, as well as teaching and tennis coaching. Adept at fostering collaborative environments and adapting to fast-changing situations.
Overview
1
1
Certification
Work History
Customer Operations Manager
Lexis Nexis Risk Solutions
London, UK
- Team lead of back-office department responsible for providing precise and punctual billing services globally.
- Partnered with internal divisions like Sales and Finance to support diverse stakeholder objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Conducted regular audits of processes to identify areas for improvement.
Tennis Coach
Tennis Coach - Various employers
Horsham, Newcastle, Lisbon, UK, Portugal
- Provided tennis instruction to children and adults of all ages and skill levels in multiple countries.
- Managed tennis operations at a prestigious 5-star holiday resort in Lisbon, Portugal.
- Implemented creative concepts such as cardio tennis to keep sessions fresh and enhance customer experiences.
Bartender + Receptionist
The Holbrook Club
Horsham, UK
- Served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Delivered exceptional customer service by effectively managing communication and payments.
- Ensured thorough understanding of organisational functions to respond to queries efficiently.
English Teaching Assistant
CEIP Tomas de Ybarra
Seville, Spain
- Prepared and conducted English lessons for students of all age groups in a Spanish primary school.
- Helped create an interactive atmosphere in the classroom through games, activities, and other methods.
Education
Bachelor of Arts - Hispanic Studies And English Language Studies
Newcastle University
Newcastle, UK06-2017
Skills
- Business intelligence
- Outstanding customer service
- Verbal and written communication
- Highly numerate and literate
Certification
- Studying towards ACCA accounting qualification. 100% pass rate from first 7 exams.
- RSA
- First Aid Qualified
- Full UK Drivers Licence
Interests and Hobbies
- Golf
- Snowboarding
- Pool
- Travel
Timeline
Customer Operations Manager
Lexis Nexis Risk Solutions
Tennis Coach
Tennis Coach - Various employers
Bartender + Receptionist
The Holbrook Club
English Teaching Assistant
CEIP Tomas de Ybarra
Bachelor of Arts - Hispanic Studies And English Language Studies
Newcastle University
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