Sam Eichmann
Buderim,QLD
Summary
Capable customer-oriented employee, passionate about serving customers well while exceeding customer expectations and maintaining composure in demanding environments. Strong history of creating exceptional customer experience in the field of wine, spirits and beer,
Overview
8
8
years of professional experience
Work History
Front of House/Bar Staff Member
Maleny Manor
02.2024 - Current
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
- Handled cash transactions accurately, closing the register at the end of each shift.
- Collaborated with team members to ensure smooth service during peak hours.
Pool Resurfacing Labourer
Streamline Pools
10.2023 - 12.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Customer Service Assistant
Dan Murphys - Part Of The Woolworths Group
11.2019 - 07.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and faster response times.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Provided exceptional support during peak hours as well as holidays and special events.
Floor Staff Member
Maroochydore RSL
10.2018 - 11.2018
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
- Maintained safety standards on the floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
Soccer Coach Volunteer
Sunshine Coast Special Olympics
05.2016 - 05.2018
- Boosted team morale with effective communication and motivational techniques.
- Identified individual player strengths and weaknesses, tailoring coaching methods accordingly.
- Collaborated with fellow coaches to create comprehensive practice schedules for optimal progress.
- Provided constructive feedback to players for consistent improvement in skills and gameplay.
- Organized fundraising events to support the soccer program, generating community engagement and financial support.
Education
Diploma - Business
BSB50215
Sunshine Coast, QLD11.2019
Certificate II - Hospitality
SIT20316
Sunshine Coast, QLD11.2018
Certificate III - Sport And Recreation
SIS30115
Sunshine Coast, QLD11.2018
Statement of Attainment - Provide First Aid
HLTAID003
Sunshine Coast, QLD11.2018
Responsible Service of Alcohol -
SITHFAB002
Sunshine Coast09.2018
Skills
- Dependable and Responsible
- Organizational Skills
- Analytical and Critical Thinking
- Calm Under Pressure
- Flexible and Adaptable
Affiliations
- Charles Jenkins MBA, Grad Dip Special Ed Teacher Chancellor State College +07 5453 3222 cjenk79@eq.edu.au
- Amy Cassar Dan Murphy’s Management Employee-Manager +61 417 595 499
- Irene Gardiner Personal Referee +61 411 075 133
Timeline
Front of House/Bar Staff Member
Maleny Manor
02.2024 - Current
Pool Resurfacing Labourer
Streamline Pools
10.2023 - 12.2023
Customer Service Assistant
Dan Murphys - Part Of The Woolworths Group
11.2019 - 07.2023
Floor Staff Member
Maroochydore RSL
10.2018 - 11.2018
Soccer Coach Volunteer
Sunshine Coast Special Olympics
05.2016 - 05.2018
Diploma - Business
BSB50215
Certificate II - Hospitality
SIT20316
Certificate III - Sport And Recreation
SIS30115
Statement of Attainment - Provide First Aid
HLTAID003
Responsible Service of Alcohol -
SITHFAB002
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