SAM EL MOKDAD
Wyoming,NSW
Summary
Dynamic General Manager with extensive experience in venues and cocktail bars, recognized for driving staff recruitment and sales forecasting initiatives. Proven ability to achieve substantial cost reductions through strategic inventory management and adherence to regulatory standards. Highly regarded for cultivating a welcoming atmosphere while leading teams to consistently surpass sales objectives and elevate customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Teta Mediterranean and cocktail bar
Terrigal
02.2021 - Current
- Managed, recruiting and training staff
- Generated restaurant target sales figures analyzing weekly plans to make improvements
- Maintaining OH&S Regulations
- Delegated with staff rosters/tasks providing feedback and constructive criticism as needed as well greeting customer providing friendly and welcoming customer service
- Ordering, receiving and storing stock
- Monitoring Google, Facebook, Tripadvisor responding to customer complaints and bookings
General Manager/Licensee
The Coast Bar and Grill
Gosford
04.2017 - 02.2021
- Managed staff hiring, scheduling, and communication through 7 day operating days
- Maintained welcoming environment, making customers feel comfortable
- Work along with Head chef and Bar manager to maintain high standard food & Drinks quality as well implementing new event ideas
- Train staff hot to reach sale targets through recommendations of high margin of both food and drink menu items to customers
Restaurant General Manager
Eastbank Restaurant-Circular Quay
Circular Quay
11.2014 - 02.2021
- Reduced variable costs through controlling staff hours and food/drink wastage implemented inventory system focused on storage space and ordering techniques
- Working in fast past environment included 7 Vivid shows and NYE at Circular Quay
Manager
Bar 100
Circular Quay, Sydney
01.2011 - 01.2013
Restaurant Manager
Abd El Wahab Restaurant
Abu Dhabi
01.2009 - 01.2011
Restaurant Manager
Balsamico Restaurant
Jeddah
01.2008 - 01.2009
Education
Cert 4 - Commercial Cookery
SSBTA
Sydney, NSW05.2004
BB - Hotel Management
BIHMS Leura
Blue mountainsSkills
- Staff recruitment
- Inventory management
- Sales forecasting
- Financial analysis
- Customer service
- Regulatory compliance
- Cost control
- Event planning
- Team leadership
Certification
- RSA
- FOOD SAFETY SUPERVISOR
- LICENSEE CERT
- OH&S Training
Languages
English
Full Professional
Arabic
Native/ Bilingual
Italian
Limited
French
Limited
Affiliations
- Achieving revenue targets
- Improving venue operations
- Increasing customer satisfaction
- Leading teams to achieve goals
- Monitoring financial performance
- Ensuring compliance with health and safety
References
References available upon request.
Timeline
General Manager
Teta Mediterranean and cocktail bar
02.2021 - Current
General Manager/Licensee
The Coast Bar and Grill
04.2017 - 02.2021
Restaurant General Manager
Eastbank Restaurant-Circular Quay
11.2014 - 02.2021
Manager
Bar 100
01.2011 - 01.2013
Restaurant Manager
Abd El Wahab Restaurant
01.2009 - 01.2011
Restaurant Manager
Balsamico Restaurant
01.2008 - 01.2009
Cert 4 - Commercial Cookery
SSBTA
BB - Hotel Management
BIHMS Leura
Similar Profiles
Kristopher DuffyKristopher Duffy
Dishwasher at Macaluso's Restaurant And Cocktail Bar And Lantern LodgeDishwasher at Macaluso's Restaurant And Cocktail Bar And Lantern Lodge
AYESHA MC MILLIANAYESHA MC MILLIAN
General Manager at Lulus Cocktail BarGeneral Manager at Lulus Cocktail Bar
Jocie BarahonaJocie Barahona
Bartender Shift Manager at Cuya cocktail barBartender Shift Manager at Cuya cocktail bar