Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

SAM EL MOKDAD

Wyong,NSW

Summary

I am a highly passionate person who thrives upon seeking new challenges, through my career as a Restaurant General Manager. My initial years of working in the Hospitality industry push me to go further in discovering more things in it. I am excited to join a new outlet and team to face new challenges respectively and professionally to achieve our goals.

Experienced with implementing comprehensive operational strategies to drive company goals. Uses innovative solutions to optimize workflows and enhance team performance. Track record of fostering effective communication and problem-solving within diverse teams.

Professional operations leader prepared for high-impact roles in dynamic environments. Known for driving efficiency and achieving results through collaborative team efforts and adaptable strategies. Possesses robust skills in process optimization and resource management.

Overview

17
17
years of professional experience

Work History

Operation Manager

GTS Catering
02.2021 - Current
  • Managed, recruiting and training staff
  • Generated restaurant target sales figures analyzing weekly plans to make improvements
  • Maintaining OH&S Regulations
  • Delegated with staff rosters/tasks providing feedback and constructive criticism as needed as well greeting customer providing friendly and welcoming customer service
  • Ordering, receiving and storing stock
  • Monitoring Google, Facebook, Tripadvisor responding to customer complaints and bookings
  • Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
  • Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
  • Instituted quality control measures to reduce errors and maintain high standards of service delivery.
  • Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.

General Manager/Licensee

The Coast Bar and Grill
04.2017 - 02.2021
  • Managed staff hiring, scheduling, and communication through 7 day operating days
  • Maintained welcoming environment, making customers feel comfortable
  • Work along with Head chef and Bar manager to maintain high standard food & Drinks quality as well implementing new event ideas
  • Train staff hot to reach sale targets through recommendations of high margin of both food and drink menu items to customers

Restaurant General Manager

Eastbank Restaurant-Circular Quay
11.2014 - 02.2021
  • Reduced variable costs through controlling staff hours and food/drink wastage implemented inventory system focused on storage space and ordering techniques
  • Working in fast past environment included 7 Vivid shows and NYE at Circular Quay

Manager

Bar 100
01.2011 - 01.2013

Restaurant Manager

Abd El Wahab Restaurant
01.2009 - 01.2011

Restaurant Manager

Balsamico Restaurant
01.2008 - 01.2009

Education

BB Hotel Management -

BIHMS Leura
05.2004

Cert 4 Commercial Cookery -

BIHMS Leura
05.2004

Skills

  • Scheduling and planning
  • Leadership and team building
  • Food safety
  • Complex Problem-solving
  • Reservation handling
  • Operational efficiency
  • Problem resolution
  • Pre-shift walk-through
  • Task delegation

Accomplishments

  • Generated $95000 AUD in first-year cost savings through local sourcing initiatives and business case development.
  • Reduced lost workdays and recordable incidents to nil by implementing a safety awareness program.
  • Increased company savings by 8% through corporate consensus-building and cross-functional geographical team coordination and development.
  • Saved the company $70000 by aggressively negotiating with suppliers.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.


Languages

English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Italian
Limited Working

Timeline

Operation Manager

GTS Catering
02.2021 - Current

General Manager/Licensee

The Coast Bar and Grill
04.2017 - 02.2021

Restaurant General Manager

Eastbank Restaurant-Circular Quay
11.2014 - 02.2021

Manager

Bar 100
01.2011 - 01.2013

Restaurant Manager

Abd El Wahab Restaurant
01.2009 - 01.2011

Restaurant Manager

Balsamico Restaurant
01.2008 - 01.2009

Cert 4 Commercial Cookery -

BIHMS Leura

BB Hotel Management -

BIHMS Leura
SAM EL MOKDAD