Sam Freeman
Mount Eliza,VIC
Summary
Accomplished Deli Department Manager at Ritchie’s IGA, adept in elevating customer satisfaction and enhancing team productivity. Expert in design and merchandising, coupled with exceptional problem-solving abilities, significantly increased sales through creative strategies. Demonstrated excellence in stock management and staff development, fostering a positive work environment and achieving notable customer service accolades.
Overview
19
19
years of professional experience
Work History
Deli Department Manager
Ritchie’s IGA
10.2023 - 05.2024
- Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
- Delivered front-end support to staff during rush periods.
- Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
- Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
- Enhanced customer satisfaction by ensuring prompt and courteous service at the deli counter.
- Oversaw ordering processes for supplies and products, maintaining appropriate stock levels to meet anticipated demand while minimizing overstock situations.
- Achieved excellence in food safety by conducting regular training sessions with staff to ensure compliance with state regulations and company policies.
- Increased sales with creative merchandising strategies, such as cross-promotion and seasonal product displays.
- Trained new employees on proper food handling techniques, safety procedures, and exceptional customer service standards.
- Addressed customer concerns promptly, resolving issues effectively to ensure repeat business and positive word-of-mouth referrals.
- Maintained a clean and sanitary deli environment, adhering to health department regulations and company policies.
- Purchased products for deli department according to store product guidelines.
- Conducted regular equipment maintenance checks, ensuring safe operation of slicers, scales, refrigeration units, and other tools within the department.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set schedules for Number staff by planning and designating shifts and hours.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Maximized quality assurance by completing frequent line checks.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Coordinated with catering staff to deliver food services for special events and functions.
Team Leader Manager of garden center
Mitre 10
06.2005 - 09.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
- Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Associate Diploma Arts Interior Design. - Design
Melbourne College Decoration
Melbourne, VIC10.1989
Skills
Design and merchandising of our homewares section
Ordering of stock dependent of season , including plants and all hard garden
Exceptional customer service, being kind and considerate , solving any customer queries or complaints
Managing department and staff
Stock ordering and manager of stock including stock take
Managing staff and implementing goals tasks
Resolving problems as they arise
Ticketing , price variances,
Ordering of all stock required for the business
Including plants / seasonal
Timeline
Deli Department Manager
Ritchie’s IGA
10.2023 - 05.2024
Team Leader Manager of garden center
Mitre 10
06.2005 - 09.2023
Associate Diploma Arts Interior Design. - Design
Melbourne College Decoration
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