Summary
Overview
Work History
Skills
Timeline
Generic

Sam Giles

Erskineville,NSW

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Area General Manager

Salter Brothers Hospitality
04.2023 - Current
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Area General Manager

Spicers Retreats
02.2018 - 04.2023
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

General Manager

Spicers Retreats
06.2009 - 01.2018
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Food and Beverage Manager

Voyages Ayers Rock Resort
03.2007 - 04.2009
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.

Skills

  • Strategic Planning
  • Process Improvement
  • Staff Management
  • Operations Management
  • Customer Retention
  • Cost Control
  • Effective Leader
  • Team Leadership
  • Hiring and Onboarding

Timeline

Area General Manager

Salter Brothers Hospitality
04.2023 - Current

Area General Manager

Spicers Retreats
02.2018 - 04.2023

General Manager

Spicers Retreats
06.2009 - 01.2018

Food and Beverage Manager

Voyages Ayers Rock Resort
03.2007 - 04.2009

Similar Profiles

CREATE PROFILE
Sam Giles