Sam Hancock
Port Macquarie,NSW
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Courteous Certified Nursing Assistant Student possessing excellent communication, time management and bedside care capabilities. Experienced in performing regular and basic nursing duties under direct supervision of RN. Skillful in checking and recording patient vital signs and assisting with admissions, positioning and discharge of patients. Certified in basic hospital/ ward tasks and Emergency department.
Overview
4
4
years of professional experience
Work History
Food Waiter and Barista
Mawson Resturant And Cafe
Caves Beach, NSW
05.2020 - 02.2024
- Collaborated well in team settings including kitchen and floor staff to facilitate and prompt food and coffee preparation, to ensure customer satisfaction.
- Carried out completing opening, closing and shift change duties to keep the restaurant working efficiently and the teams ready to meet customer needs.
- Greeted new customers, discussed specials, and up-sold products to the best of my ability.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution that suited both the customer and the restaurant.
Certified Nursing Assistant In Training
Belmont Hospital
Belmont, NSW
03.2021 - 12.2023
- Maintained excellent care continuity through collaboration with nurses and external healthcare professionals in selected hospital fields such as, Surgical ward, General medical ward and accident and emergency department.
- Maintained compliance with HIPAA and organizational privacy-protecting policies.
- Cared for clients with diagnoses such as respiratory failure, diabetes, cardiac problems, Parkinson's disease and many others.
- Provided customized care according to individual health plan.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Provided basic wound care to optimize recovery and limit infection risks.
Education
Bachelor of Nursing - Nursing
Charles Sturt University
Port Macquarie, NSW09.2026
High School Diploma -
Swansea High School
Caves Beach, NSW09.2023
Certificate III Nurisng And Applied Health Studies - Nursing Assistance
Tighes Hill TAFE
Newcastle, NSW09.2023
Skills
- Cash Handling
- Hospitality best practices
- Upselling and Cross Selling
- Order Accuracy
- Cleanliness
- Service prioritization
- Patient evaluations
- Patient-focused care
- Basic Life Support
- Vital Sign Monitoring
- Wound Care
- Mobility Assistance
Timeline
Certified Nursing Assistant In Training
Belmont Hospital
03.2021 - 12.2023
Food Waiter and Barista
Mawson Resturant And Cafe
05.2020 - 02.2024
Bachelor of Nursing - Nursing
Charles Sturt University
High School Diploma -
Swansea High School
Certificate III Nurisng And Applied Health Studies - Nursing Assistance
Tighes Hill TAFE