Sam Hunter
Peregian Beach,QLD
Summary
I have been been with COX Automotive business for over 20 years and have held numerous senior positions within the company. Initially starting as an Auction Coordinator, I have progressed to National Account Management for Manheim's OEM clients, Dealer Manager and Assistant General Manager before being promoted to NSW General Manager in which I held for 3.5 years. Since 2017, I have been Director of Operations and have been an integral part of the Executive Leadership Team driving significant growth across multiple country, state and regional markets.
I am a Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Director of Operations
Manheim Australia and New Zealand
01.2017 - 09.2023
- Accountable for the forward strategy, leadership and management, growth, and performance of the $18m Manheim Australia and New Zealand operational capabilities including Logistics, Auction and Online Services
- This includes the management of 13 operating sites across Australia and New Zealand with a further 98 partner and affiliated locations
- With nine direct reports and 100+ indirect reports as Director of Operations I also manage Manheim's property portfolio including the development of new sites at Adelaide, Newcastle and Kemps Creek replacing the existing NSW operations at Moorebank
- Crisis management of natural disasters with the NSW and QLD floods and Sydney and Canberra hail, necessitated the development of popup facilities for the processing of up to 5000 vehicles per month whilst effectively managing cost
- Key achievements included: Remarketing and vehicle solutions EBITDA growth $14 m to $18m over this 5-year period seeing a decrease in relative operational costs
- Managed and grew the business with minimal redundancies through the COVID global pandemic maintaining FY21 - FY22 turnover
- Sell My Car Growth and Development
- Significant Operational improvements within the vehicle detailing and processing areas.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
NSW General Manager
Manheim Australia and New Zealand
06.2013 - 01.2017
- As NSW General Manager I oversaw the successful operation of the Moorebank and Smithfield Auction sites and the establishment of a new site in Newcastle
- During my tenure the Smithfield site ( Salvage) transitioned back into the primary Moorebank site and I successfully led property negotiations to consolidate the Sydney operations, effectively controlling costs and overall efficiencies
- This role also required the support of sales strategies, goals and service levels for customers and the effective management of a changing market and competitive environment
- Working closely with the COO to deliver NSW operations, I demonstrated significant financial management capabilities overseeing the NSW Budget and demonstrating considerable initiative and problem solving, as well as cost control programs.
NSW Assistant General Manager
Manheim Australia and New Zealand
01.2013 - 06.2013
- This transitional role involved the support of the NSW General Manager in the management and performance of the NSW sites and affiliated operations including transport and supply chain regarding implementation of the NSW business strategy and performance to KPI's
- The role saw a significant focus on Workplace Health and Safety programs to ensure compliance with government legislation and Cox Automotive guidelines.
National Account Manager
Manheim Australia and New Zealand
01.2011 - 01.2013
- Mange and facilitate the growth of Key Manufacture accounts through the deliver of logistics, auction and online services
- Key Achievements: Won the We buy Any Car account
- Managed the sale of over 4,000+ vehicles in 6 months.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
Account Manager - Toyota Financial Services
Manheim Fowles
01.2010 - 01.2011
- Built and strengthened long-lasting client relationships based accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
NSW Manufactures Manager - Subaru, KIA, Hyundai, Audi
Manheim Fowles
01.2006 - 01.2010
- Managed all NSW OEM Client auctions
- Built a strong OEM network
Account Manager - Mitsubishi
Fowles Auctions
01.2005 - 01.2006
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
Auction Coordinator
Fowles Auctions
01.2003 - 01.2005
- Managed daily appointments and meetings with consignors to set auction terms, format and timelines.
- Coordinated Vehicles, shipping and transportation of sold Vehicles
- Confirmed Vehicles was properly staged and presented during auction.
- Maintained current customer base and increased new interest through community outreach, networking and cold-calling.
Education
Auctioneers' accreditation with Auctioneers and Valuers Association of Australia -
01.2005
Diploma of Tourism Australian Business Academy, Canberra -
01.1998
High School Certificate Oxley College, Southern Highlands -
01.1997
Executive Leadership Team, Manheim Australia & New Zealand -
Board Member of AVAA -
Skills
- Employee Scheduling
- Training and Development Background
- Team Leadership Expertise
- Strategic Planning Skill
- Hiring and Recruitment
- Operations Management
- Sales Forecasting
- Financial Reporting
- Customer Retention
- Budget Control
- Process Improvement
- Risk Mitigation
- Capital Spending
- Strategic Planning
Timeline
Director of Operations - Manheim Australia and New Zealand
01.2017 - 09.2023
NSW General Manager - Manheim Australia and New Zealand
06.2013 - 01.2017
NSW Assistant General Manager - Manheim Australia and New Zealand
01.2013 - 06.2013
National Account Manager - Manheim Australia and New Zealand
01.2011 - 01.2013
Account Manager - Toyota Financial Services - Manheim Fowles
01.2010 - 01.2011
NSW Manufactures Manager - Subaru, KIA, Hyundai, Audi - Manheim Fowles
01.2006 - 01.2010
Account Manager - Mitsubishi - Fowles Auctions
01.2005 - 01.2006
Auction Coordinator - Fowles Auctions
01.2003 - 01.2005
- Auctioneers' accreditation with Auctioneers and Valuers Association of Australia,
- Diploma of Tourism Australian Business Academy, Canberra,
- High School Certificate Oxley College, Southern Highlands,
Cox Automitiove - Executive Leadership Team, Manheim Australia & New Zealand,
- Board Member of AVAA,
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