Sam Huynh
Punchbowl,NSW
Summary
Articulate YSL counter manager with 3 years background meeting sales goals by creating interest in company's products. Flexible and communicative professional with solid understanding of retail industry. Motivated to maintain customer satisfaction and contribute to company success by establishing rapport with customers. I'm considerate myself as multi-tasking well-known for creating positive workplace culture and high-performing teams. Demonstrated beauty retail expertise, including competitive offerings, pricing and market positioning. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Counter Manager
Yves Saint Laurent - L'Oreal
01.2022 - Current
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Organized sale events and created eye-catching product displays to attract customers to the counter.
- Recruited, coached, motivated and trained 10 new associates in 2023
Beauty Advisor
Yves Saint Laurent - L'Oreal
09.2021 - 12.2021
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
Assistant Manager
NeoNails Greenhills
01.2018 - 09.2021
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Retail Assistant
Marc Edward Agency
08.2017 - 10.2017
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Managed cash register operations using POS system and processed sales and returns.
Education
High School Diploma -
Cabramatta High-school
Sydney12.2015
Diploma of Beauty Therapy -
ELEGANT BEAUTY NAIL COLLEGE
Sydney04.2017
Skills
- MANAGEMENT SKILLS
- Promotes friendly and co-operative climate
- Ensure the team meeting company standard including customer service and
- Staff Management
- Take a boarder view of the business and retail environment
- Awareness of competitive
- Strong relationship with internal and external stakeholder
- PERSONAL SKILLS
- Business Performance Review
- Quick leaner, flexible and reliable
- Great communication skills including facilitating and representing within small or large group
- Excellent customer service and building the relationship with them
- Quick problem solving, handling customer compliments, complains,
- Attention to detail
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Counter Manager
Yves Saint Laurent - L'Oreal
01.2022 - Current
Beauty Advisor
Yves Saint Laurent - L'Oreal
09.2021 - 12.2021
Assistant Manager
NeoNails Greenhills
01.2018 - 09.2021
Retail Assistant
Marc Edward Agency
08.2017 - 10.2017
High School Diploma -
Cabramatta High-school
Diploma of Beauty Therapy -
ELEGANT BEAUTY NAIL COLLEGE
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