Sam Kefalas
Summary
Profile
Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Accounts receivable customer service officer
Ambulance Victoria
09.2024 - 01.2025
- Answered and responded to customer inquiries via ambulance Victoria inbox
- Handled inbound and outbound calls, including phone bookings and appointments
- Close off invoices via Oracle Payment system & organize payment plans
- Provide positive customer service to customers and patients
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
Customer Service Relations Officer
Arisit PTY Limited
03.2024 - 08.2024
- Answered and responded to customer inquiries via email and online platforms
- Handled inbound and outbound calls, including phone bookings and appointments
- Provided exceptional customer service to a diverse range of internal and external customers
- Utilized advanced administration skills, including proficiency in Microsoft Excel
- Demonstrated accurate keyboarding and data entry skills
- Applied extensive knowledge of Microsoft products and associated software
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Customer Relations Officer
TSA Group
08.2023 - 01.2024
- Answered and responded to customer inquiries via email and online platforms
- Conducted inbound calls and phone bookings and appointments as per transcript
- Provided customer service to a diverse range of internal and external customers
- Demonstrated an in-depth understanding of and strong commitment to providing service excellence with professionalism
- Exhibited accurate keyboarding and data entry skills
- Applied extensive knowledge of Microsoft products and associated software
- Performed various general administration tasks as directed by the manager
- Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.
- Maintained statistical database of customers using [Software] for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
Business Support Officer
Department of Transport and Planning
02.2022 - 03.2023
- Provided a high level of customer service in a timely and professional manner
- Identified potential problems, key issues, and possible solutions to make consistent decisions based on clear consideration
- Established and maintained effective relationships with internal and external contacts to discuss and resolve key issues
- Experienced in dealing with contractors in monthly meetings to discuss the operation of contracts, address issues, and resolve them promptly
- Facilitated smooth delivery of services and communication with residents and the public
- Demonstrated sound verbal and written communication skills; prepared routine correspondence, meeting minutes, and reports
- Supervised and supported a small team
- Showcased accurate keyboarding and data entry skills with knowledge of Microsoft products and associated software
- Experienced in raising work orders, purchase orders, processing payments, and monitoring expenditures
- Set plans and organized work to ensure tasks were completed within set timeframes
- Provided excellent service to all external and internal customers, supporting and assisting the team
- Provided administrative support to the Coordinator Fleet Services, including general administrative duties like filing, answering telephone calls, and managing Data Works, CRS System, and Financial Management system
- Assisted with encoding Customer Response System requests
- Checked and processed invoices, ensuring proper distribution of costs with contract payments
- Ensured general administrative duties related to the role were carried out efficiently and effectively
- Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
- Conducted thorough analysis of company data to identify trends, providing actionable recommendations for improvement.
Kitchen Staff Member
McDonalds
09.2015 - 05.2018
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware
- Stocked and replenished kitchen supplies and ingredients as needed
- Followed health and safety guidelines for food preparation and service
- Cooked meals or specialty items in cooperation with the rest of the kitchen staff
- Maintained cleanliness of work areas throughout shift
Education
Certificate I -
Job Ready Short Course
Chadstone, VIC08.2024
Some College (No Degree) -
HAYS RECRUITMENT
Melbourne, VIC08.2024
Certificate III - Business Administration
Melbourne Polytechnic
Preston, VIC03.2023
Certificate II - Business Administration
St Bede's College
Mentone, VIC10.2018
Skills
- Proficient in Microsoft Word
- Excel Proficiency
- Advanced Microsoft Outlook Skills
- Proficient in Microsoft PowerPoint
- SharePoint
- Microsoft Dynamics CRM
- Mitel
- CISCO
- Doc-u-sign
- Work Coordination
- Reporting and documentation
- Data Entry
- Paperwork Processing
- Efficient Appointment Coordination
- Scheduling
- Inbound and Outbound Calling
- Positive and professional
- Payment Processing / Oracle
- Problem Resolution
- Customer support
- Data entry
- Payment processing
- Database research
- Customer Engagement
- Documentation and reporting
Websites
Certification
- Police Check
- Working with Children Card
Timeline
Accounts receivable customer service officer
Ambulance Victoria
09.2024 - 01.2025
Customer Service Relations Officer
Arisit PTY Limited
03.2024 - 08.2024
Customer Relations Officer
TSA Group
08.2023 - 01.2024
Business Support Officer
Department of Transport and Planning
02.2022 - 03.2023
Kitchen Staff Member
McDonalds
09.2015 - 05.2018
Some College (No Degree) -
HAYS RECRUITMENT
Certificate II - Business Administration
St Bede's College
Certificate I -
Job Ready Short Course
Certificate III - Business Administration
Melbourne Polytechnic
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