Sam Letts
Dingley,VIC
Summary
Detail-oriented professional with background creating delicious dishes. Dedicated to delivering highest quality customer service. Clear communicator with team-oriented focus with advanced skills to effectively work with all different types of people to maximise duty of care, productiveness and morale. Expert at succeeding in high pressure environments while remaining calm. Safety-minded when dealing with any type of hazardous environment with hardworking attitude to ensure operations run as smoothly as possible with correct regulations and procedures. Always welcome to learning new skills and displaying positive and intuitive attitude towards all workplace environments.
Overview
4
4
years of professional experience
Work History
Cook/Kitchen Hand/Customer Service Cashier
Guzman Y Gomez
11.2020 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained food safety and sanitation standards.
- Communicated closely with servers to fully understand special orders for customers.
- Interacting with customers in not only face-to-face orders but over the phone/intercom when handling transactions.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Trained and supervised cooking staff to expertly meet daily needs.
- Managed opening and closing shift kitchen tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
Undergraduate Degree - Business Management/Entrepreneurship
RMIT University
Melbourne, VIC11.2023
Skills
- Innovation
- High-Volume Production Capabilities
- New Hire Training
- Teamwork
- Communication
- Flexibility
- Strong Work Ethic
- Creativity
- Problem Solving
- Good Under Stress
- Empathetic
Accomplishments
Completed World Challenge in Malaysia where many team-building and cooperative skills were implemented and built upon in the construction of schools for local residents.
Suggestions of strategies which lead to implementation of various methods within current workplace to produce higher workplace efficiency and production rates.
Ensured proper training procedures were carried out to various new staff members so that they became effective and well-rounded team members and task handlers within the workplace.
Mediated disagreements within the workplace so that a solution for both contrasting parties could reach a desired outcome whilst maintaining workplace integrity and procedural aptitude.
Completed a high number of workplace modules to ensure that all practices and procedures were done correctly and of a high standard within the workplace.
Hobbies
Basketball - Participate in domestic competition currently
Reading - Find interest in exploring creativity of others work
Gym - Enjoy workouts to better myself health wise in both body and mind
Timeline
Cook/Kitchen Hand/Customer Service Cashier
Guzman Y Gomez
11.2020 - Current
Undergraduate Degree - Business Management/Entrepreneurship
RMIT University
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