Sam Levens
Pakenham,VIC
Summary
Motivated and experienced hospitality worker with engaging personality and flexible approach.
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Organized waiter with experience in large resort restaurants. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Premier Sani Pass Resort
02.2018 - 10.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanour under pressure while managing challenging situations involving dissatisfied customers.
Team Leader Waiters & Bar Staff
Premier Sani Pass Resort
09.2021 - 03.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Housekeeping Room Attendant
Drakensberg Gardens Golf & Spa Resort
01.2015 - 12.2017
- Removed bed sheets and towels from rooms and made beds.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
High School Diploma -
Kwa-Mvimbela High School
South Africa07.2012
Skills
- Hard working & honest
- Ability to work under pressure
- Teamwork
- Good Communication skills
- Positive personality
- Order Taking
- Service Quality
Certification
High School senior certificate and professional reference attached.
Timeline
Team Leader Waiters & Bar Staff
Premier Sani Pass Resort
09.2021 - 03.2022
Restaurant Waiter
Premier Sani Pass Resort
02.2018 - 10.2022
Housekeeping Room Attendant
Drakensberg Gardens Golf & Spa Resort
01.2015 - 12.2017
High School Diploma -
Kwa-Mvimbela High School
High School senior certificate and professional reference attached.
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