Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sam Lever

Mernda,VIC

Summary

Pursuing a Bachelor of Criminology/Criminal Justice with a Certificate III in Hospitality, there is a unique blend of academic rigor and practical experience. Proficiency in hospitality, developed through roles as a Casino Dealer and McDonald's kitchen staff, is complemented by active community engagement as a Volunteer Firefighter and Senior Men's Football Umpire.These experiences have honed my exceptional communication, problem-solving, and customer service abilities. As a versatile candidate, I offer a strong foundation of academic knowledge coupled with hands-on expertise, making me well-equipped for roles that require adaptability and effective interpersonal skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Dealer

Crown Casino
03.2020 - Current
    • Integral member of the Crowns Player Welfare Team, dedicated to informing patrons about responsible gaming policies and regulations, ensuring a safe and enjoyable gaming experience.
    • Elevating customer satisfaction through personalized assistance and customized recommendations, fostering engaging and positive interactions with patrons.
    • Played a key role in the training of new dealers, sharing in-depth expertise on game rules and procedures to facilitate a seamless and efficient onboarding process.

Volunteer Firefighter

Country Fire Authority (CFA)
12.2023 - Current
  • Enrolled in General Firefighter Program
  • Swiftly responding to emergencies, demonstrating quick decision-making and seamless collaboration within a firefighting team in high-pressure situations.
  • Engaging with the community, actively promoting fire safety through events and educational programs, collaborating with residents and organizations to enhance overall community preparedness.

Senior Men's Umpire

Northern Football League (NFNL)
01.2015 - Current
  • Collaborating with local Football Clubs to uphold game fairness, ensuring meticulous adherence to rules and regulations.
  • Forging strong connections with coaches and teams, fostering mutual respect and cultivating a positive atmosphere during matches.
  • Recipient of the Golden Whistle Award in 2015 for outstanding officiating.
  • Serving as both a Field and Boundary Umpire.

Work Experience

Victoria Police
06.2016 - 07.2016
  • Provided valuable support to police officers during station duty and assisting in time-sensitive situations as needed.
  • Collaborated effectively with officers to handle administrative tasks, contributing to a smooth workflow even in high-pressure circumstances.

Kitchen Staff

McDonald's Restaurant
11.2016 - 04.2021
  • Customer-Centric Approach: Ensured accurate order fulfillment, addressed inquiries, and swiftly resolved issues at restaurant.
  • Efficient Time Management: Demonstrated strong time management during peak hours, efficiently processing orders under pressure while maintaining a clean workspace.

Kitchen Staff

Hungry Jacks Restaurant
01.2016 - 12.2016

Education

Bachelor of Criminology/Criminal Justice - Co-major Finance

Swinburne University of Technology
Hawthorn, VIC
12.2024

Victorian Certificate in Education -

Plenty Valley Christian College
Doreen, VIC
2019

Skills

  • Customer Service: Proven track record of delivering exceptional service as a Casino Dealer and in McDonald's kitchen staff, ensuring satisfaction and positive experiences
  • Communication: Adept communicator showcased in diverse roles, including Volunteer Firefighter, effectively conveying information in dynamic settings
  • Time Management: Applied strong time management skills in various positions, like McDonald's kitchen staff, ensuring precision and efficiency in task completion
  • Teamwork & Collaboration: Thrives in collaborative environments, contributing positively to diverse teams
  • Problem Solving: Demonstrates strong problem-solving skills in various contexts, approaching challenges with creativity and adaptability

Certification

  • Certificate III in Hospitality SIT30622 (No: 384257)
  • Provide Basic Emergency Life Support HLTAID002 (No: 3ZH37UE)
  • Working With Children's Check (No: 2983880A)


Timeline

Volunteer Firefighter

Country Fire Authority (CFA)
12.2023 - Current

Dealer

Crown Casino
03.2020 - Current

Kitchen Staff

McDonald's Restaurant
11.2016 - 04.2021

Work Experience

Victoria Police
06.2016 - 07.2016

Kitchen Staff

Hungry Jacks Restaurant
01.2016 - 12.2016

Senior Men's Umpire

Northern Football League (NFNL)
01.2015 - Current

Bachelor of Criminology/Criminal Justice - Co-major Finance

Swinburne University of Technology

Victorian Certificate in Education -

Plenty Valley Christian College

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Sam Lever