SAM LIM
CRABAMATTA WEST,NSW
Overview
25
25
years of professional experience
Work History
Sales and Marketing Assistant
Fufonton Medecine HK
Hong Kong 30 Mar 2015 - 29 Mar 2019
03.2015 - 03.2019
- Assisted call-in customers with questions and orders.
- Improved social media presence by creating engaging content that resonated with target audiences, driving follower growth and enhancing brand recognition.
- Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
- Boosted sales revenue by developing and implementing targeted marketing strategies.
- Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
- Developed strong relationships with vendors and negotiated contracts, achieving cost savings on promotional materials purchases.
- Monitored customer reviews and responded promptly to negative feedback, demonstrating commitment to customer satisfaction and maintaining a positive brand image.
- Contributed to product development based on customer feedback analysis, leading to enhanced offerings tailored towards specific buyer needs.
- Conducted basic market research to identify customer needs.
- Established lasting customer relationships using active listening and problem-solving skills.
- Demonstrated willingness and interest in learning new tasks and skills.
Small Business Consultant
Petite Merveille Import Export
Paris, France 21 Mar 2011 - 08 Dec 2014
03.2011 - 12.2014
- Identified funding opportunities for small businesses, assisting with grant writing and loan applications as needed.
- Conducted in-depth market research to identify opportunities for expansion and growth.
- Addressed regulatory compliance concerns by staying abreast of industry standards and guiding clients accordingly.
- Developed comprehensive business plans for clients, resulting in increased revenue and growth.
- Increased client satisfaction by providing tailored business consulting services to small businesses.
- Maximized profitability through detailed analysis of product offerings, pricing structures, inventory control methods.
- Strengthened client relationships, resulting in repeat business and referrals, by consistently delivering high-quality consulting services.
- Negotiated contracts with vendors and suppliers, securing favorable terms for clients'' businesses.
- Implemented business intelligence solutions to increase operational efficiency.
Chefs
Suntory Restaurant Sydney
Sydney, NSW 07 Mar 1994 - 18 Nov 1996
03.1994 - 11.1996
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
- Elevated restaurant's reputation, securing positive reviews through meticulous attention to food quality and presentation.
- Collaborated with front-of-house staff to ensure seamless service, addressing and resolving any issues promptly.
- Boosted team morale and productivity with regular training sessions on culinary techniques and customer service standards.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Education
Associate Doploma - Business Accountancy
SYDNEY INSTITUDE . TAFE
Sydney, NSW12-1993
Languages
French
Limited Working
Chinese (Mandarin)
Professional Working
Timeline
Sales and Marketing Assistant
Fufonton Medecine HK
03.2015 - 03.2019
Small Business Consultant
Petite Merveille Import Export
03.2011 - 12.2014
Chefs
Suntory Restaurant Sydney
03.1994 - 11.1996
Associate Doploma - Business Accountancy
SYDNEY INSTITUDE . TAFE