Sam Mannah
Kearns,NSW
Summary
Customer-driven Authorised RMS Installer with a strong track record of delivering exceptional customer service and fostering professional relationships. Expertise in installation procedures, planning, and scheduling, coupled with a proven ability to modify and enhance existing systems for optimal performance.
Overview
42
42
years of professional experience
Work History
Installation Technician
Littles Child Restraints
Sydeny, NSW
12.1999 - Current
- Establish Anchorage Points.
- Completed scheduled appointments on time to drive quality service.
- Assisted in training other technicians on best practices for installation procedures.
- Provided technical support for customers onsite or remotely via telephone or email.
- Inspected existing child restraints to ensure compliance with safety regulations.
- Installed new child restraints according to manufacturer specifications.
- Maintained accurate documentation of installation activities.
- Verified that all parts were present before beginning the installation process.
- Resolved customer complaints related to installation issues in a timely manner.
- Assessed customer needs and recommended appropriate products or services.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Dispatched to various sites to perform jobs.
- Provided key information to customers, educating on equipment, products, and services.
- Ensured adherence to safety protocols and regulations during installation processes.
- Conduct training sessions to enhance skills and knowledge in new installation techniques.
- Estimated cost of labor and materials for projects and communicated value to clients.
Concrete Finisher
Confix Construction
02.1992 - 11.1999
- Mixed, poured and spread concrete using a variety of tools including trowels, floats and screeds.
- Provided assistance in completing projects within deadlines set by supervisor and client.
- Measured and cut reinforcing steel bars in order to reinforce the structure.
- Inspected work sites to ensure that all safety protocols were followed.
- Assisted in loading and unloading supplies such as bags of cement onto trucks or wheelbarrows.
- Finished surfaces by hand-troweling or machine-troweling for a smooth finish.
- Checked alignment of forms prior to pouring concrete ensuring accuracy of final product.
- Repaired damaged areas of existing concrete structures using appropriate materials.
- Operated power vibrators to compact concrete into place.
- Assisted in setting up formwork prior to pouring concrete.
- Positioned wire mesh and rebar to reinforce concrete.
Fencing Contractor
P & C Fencing Pty Ltd
Sydney
03.1983 - 01.1992
- Utilized hand tools such as post hole diggers, saws, drills and hammers during installation processes.
- Assembled prefabricated sections of fencing quickly and efficiently.
- Reported any potential hazards encountered at job sites immediately to supervisor.
- Removed old fencing prior to new installations.
- Filled holes with concrete mix according to manufacturer's instructions.
- Ensured safety regulations were followed at all times while on the job site.
- Ensured proper alignment of posts by checking levels.
- Attached gates to posts using hinges or bolts.
- Maintained a safe work environment by adhering to safety guidelines when operating power tools and equipment.
- Measured distances accurately using tape measures or lasers.
- Identified and measured fence location to determine optimal locations to meet project requirements.
- Fastened fence gates into position using appropriate tools.
Education
Punchbowl Boys High School
Bankstown, NSW12-1976
Skills
- Advanced Tool Proficiency
- Telecommunications
- Installation tools
- Service Excellence
- Assembly and installation
- Issue resolution
- Customer service
- Equipment installation
- Field service
- Network connectivity
Developed a Training Program for Child Restraints
- Onsite Training
- Clearer understanding of the Restraint laws and National Standards
- How Fines may Apply
- Covering the Responsibility of Carers with a 4 Point Installation Check
- Information that carers need to know
- Covering 5 off the most FAQ
- Demonstration on the Functions of the Restraints
- Demonstration on the installation of the Restraints.
Local Club Football
2003 - 2019
- Coach Trainer for Club football - Campbelltown Collignas and Narellan Jets
2013 - 2018
- Level 2 Trainer for NRL Representative League Development Squad's ( Harold Mathew's Cup, SGB Cup )
References
References available upon request.
Timeline
Installation Technician
Littles Child Restraints
12.1999 - Current
Concrete Finisher
Confix Construction
02.1992 - 11.1999
Fencing Contractor
P & C Fencing Pty Ltd
03.1983 - 01.1992
Punchbowl Boys High School
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