Sam Marshall
Seaview Downs,South Australia
Summary
Dynamic Sales Manager with a proven track record at Harvey Norman, excelling in relationship building and sales strategy development. Spearheaded initiatives that consistently exceeded sales targets, fostered team cohesion, and enhanced customer loyalty. Expert in sales coaching and analytical problem-solving; driving significant growth and team performance.
Overview
22
22
years of professional experience
Work History
Sales Manager
Harvey Norman
2008.04 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organised regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Inter-store communication between franchises.
- Liaise with contracted installation companies.
- Inventory forecasting and stock management.
Sales Manager
Cash Converters
2002.03 - 2008.03
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Enhanced sales team morale and cohesion, organising team-building activities and maintaining open communication channels.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Maintaining and streamlining a large warehouse, implementing efficiency improvements and ensuring continued accuracy in stock storage and tracking.
Education
High School Diploma -
Brighton Secondary School
Brighton, SA12.1997
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
- Sales expertise
- Sales strategy development
- Direct sales
- Sales coaching
- Analytical problem solver
Hobbies
- Reading
- Painting
- Wargaming
I have a young family and prefer to spend the majority of my free time doing outdoor activities with my children and assisting in their educational development.
Timeline
Sales Manager
Harvey Norman
2008.04 - Current
Sales Manager
Cash Converters
2002.03 - 2008.03
High School Diploma -
Brighton Secondary School
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