Judith Samantha Matanga
Canberra
Summary
Compassionate Care Service Employee known for high productivity and efficient task completion. Possess specialized skills in patient care, medication administration, and health monitoring. Excel in empathy, communication, and time management to enhance patient well-being and support team objectives.
Overview
5
5
years of professional experience
4042
4042
years of post-secondary education
Work History
Care Service Employee ll
Villaggio Sant’ Antonio
Canberra
04.2025 - Current
- Assisted residents with daily living activities and personal care needs.
- Maintained cleanliness and organization in resident living spaces and common areas.
- Supported nursing staff in monitoring resident health and reporting changes.
- Communicated effectively with families about resident needs and care plans.
- Documented resident care activities accurately in daily logs and reports.
- Followed safety protocols to ensure a secure environment for all residents.
- Collaborated with team members to enhance overall care quality for residents.
- Maintained accurate records of all services provided to clients.
- Reported any concerns relating to a client's wellbeing or safety immediately.
- Monitored vital signs including pulse rate, blood pressure and temperature.
- Attended regular training sessions on topics related to care provision.
- Assisted clients with activities such as bathing, dressing and grooming.
- Ensured compliance with relevant legislation, regulations and standards of practice.
- Administered medication as prescribed by medical practitioners.
- Managed challenging behaviour effectively using appropriate methods of intervention.
- Responded promptly to emergency situations involving vulnerable people.
- Encouraged clients to be involved in decision-making regarding their own care plan.
- Supported clients through difficult times, providing advice where necessary.
- Developed relationships built on trust and respect with both colleagues and clients.
- Delivered high quality personalised service tailored towards individual needs.
- Developed individualised care plans to meet the specific needs of each client.
- Provided emotional and practical support to clients in their homes, enabling them to remain independent.
- Identified potential risks associated with a client's condition or environment.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Customer Sales Assistant
JD sports Canberra
Canberra
06.2024 - Current
- Assisted customers with product selection and inquiries in a fast-paced retail environment.
- Processed sales transactions efficiently using point-of-sale systems and cash handling procedures.
- Collaborated with team members to ensure stock levels met customer demand throughout shifts.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Maintained cleanliness of sales floor and stockroom areas.
- Responded to customer questions about products and services.
- Performed daily opening and closing procedures according to established guidelines.
- Processed payments accurately using cash registers or point-of-sale systems.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Provided detailed product information to customers.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Assisted with restocking shelves and straightening displays.
- Processed customer payments through cash, credit cards, or checks.
- Greeted customers upon entering the store.
- Handled returns and exchanges according to established procedures.
- Assessed customer needs and provided product recommendations accordingly.
- Implemented strategies to increase customer retention rates.
- Maintained accurate records of all transactions in the point-of-sale system.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
Disability Support Worker
Hands of Hope
Canberra
11.2023 - 03.2025
- Provided assistance in daily living activities by dressing, toileting clients and grooming. Supported clients in their daily activities, including meal preparation, shopping and recreational activities.
- Adhered to company requirements for client interactions and care standards.
- Kept accurate records for client files and handled related paperwork.
- Kept detailed daily log with care actions, client behaviour and incident reports
- Supervised and took clients to social activities and appointments.
- Maintained safety with tidy, clean and hazard free environments
- Checked medication schedules and patient needs to enforce medication administration team wide.
- Provided a high level of physical support by lifting, adjusting and moving clients.
- Developed and implemented individualised care plans for clients including behavioural management strategies.
- Collaborated with families, health care providers, and other professionals to ensure the best care for clients.
- Encouraged clients independence and engaging in activities of their interest.
Care Service Employee Level II
Rubies Nursing Care
Canberra
12.2022 - 05.2024
- Delivered respectful and person-centred personal care including bathing, grooming, dressing,toileting, and mobility support
- Administered medications and maintained accurate medication records.
- Adhered to strict infection control measures to prevent the spread of diseases within the carefacility
- Monitored client wellbeing and reported physical, emotional, or behavioural changes.
- Maintained detailed documentation including progress notes and incident reports
- Supported emotional wellbeing through reassurance and daily engagement.
- Assisted with meal preparation and hydration while following dietary needs.
- Followed infection control and safety procedures.
- Maintained a clean, safe, and comfortable environment for clients.
- Reported any concerns relating to a client's wellbeing or safety immediately.
Care Service Employee ll
Southern Cross Care Ozanam Residential Aged Care
Garran
12.2020 - 12.2022
- Provided compassionate support with personal care and daily living activities
- Assisted in social and recreational activities to support emotional wellbeing
- Provided reassurance and emotional support to residents and families
- Supported behaviour management following care plans
- Maintained accurate documentation and followed care standards and procedures
- Worked within a team to ensure coordinated and quality care
- Maintained safe, clean, and comfortable living environments
- Observed and reported changes in residents’ condition or behaviour
- Followed safety protocols to ensure a secure environment for all residents.
Education
Diploma - Counseling
Institute of Applied Psychology
Canberra , ACT 07.2025 - 02.2026
Certificate III in Individual Support (Ageing & Disability
Canberra, ACTGeneral Certificate of Secondary Education
Harare, Zimbabwe Skills
- Aged Care Standards: Demonstrated understanding and adherence to Aged Care Accreditation Standards Availability: Flexible and willing to work AM/PM shifts and weekends as necessary Certification: Certificate III in Individual Support, Community Services, or similarqualification Work Rights: Full work rights in Australia Elderly Care Expertise: In-depth knowledge of health, wellbeing, and care support for older individuals Dementia Care: Comprehensive understanding of issues related to ageing, including dementia related disorders and behaviour management Case Management: Proficiency in conducting high standard case management to assessthe care and support needs of frail older individuals living in their homes Organisational Skills: Strong organisational abilities with acute attention to detail and effective problem solving skills Communication Skills: Excellent negotiation, representation, and communication skills, both written and oral Team Contribution: Self motivated and capable of making significant contributions within a team oriented environment Technology Proficiency: Competent in using Microsoft Office suite Relationship Management: Strong relationship management skills with clients, medical and allied health services, service providers, guardians, families, and other community members Interpersonal Skills: Excellent oral and written interpersonal skills, with a strong customer service focus and the ability to negotiate and influence others Challenging Behaviour Support: Experience in providing positive support to clients with challenging behaviour Ethical Standards: Understanding of the importance of personal and professionalboundaries, privacy, confidentiality, ethical behavior, and adherence to policies and
Timeline
Diploma - Counseling
Institute of Applied Psychology
07.2025 - 02.2026
Care Service Employee ll
Villaggio Sant’ Antonio
04.2025 - Current
Customer Sales Assistant
JD sports Canberra
06.2024 - Current
Disability Support Worker
Hands of Hope
11.2023 - 03.2025
Care Service Employee Level II
Rubies Nursing Care
12.2022 - 05.2024
Care Service Employee ll
Southern Cross Care Ozanam Residential Aged Care
12.2020 - 12.2022
Certificate III in Individual Support (Ageing & Disability
General Certificate of Secondary Education