Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Sam McGowran

Brisbane

Summary

My previous employers would describe me as a dynamic and customer-focused professional, excelling in service quality and cash handling. I have a proven ability to enhance guest experiences through effective problem-solving and teamwork. I am skilled in maintaining cleanliness and organization, ensuring a welcoming environment while efficiently managing multiple tasks in fast-paced settings. I am personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. I am knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Criterion Hotel Motel
10.2021 - 12.2023
  • Assisted customers with menu selections, providing recommendations based on preferences.
  • Delivered food and beverages promptly, ensuring a positive dining experience.
  • Maintained cleanliness of tables and dining areas to enhance guest comfort.
  • Collaborated with kitchen staff to ensure timely order preparation and delivery.
  • Processed customer payments accurately, handling cash and electronic transactions.
  • Adapted quickly to fast-paced environment, managing multiple tasks efficiently.
  • Cultivated warm relationships with regular customers.

Decant Team Member

Kmart
09.2020 - 06.2021
  • Operated decanting machinery to transfer materials efficiently and safely.
  • Monitored product quality during decanting processes, ensuring compliance with safety standards.
  • Collaborated with team members to streamline workflows and reduce material waste.
  • Conducted regular maintenance on equipment to enhance operational reliability and efficiency.
  • Documented inventory levels and reported discrepancies to maintain accurate stock management.

Education

Bachelor of Education - Secondary Education

Queensland University of Technology
Brisbane, QLD
11-2027

High School Diploma -

The Cathedral College
Rockhampton, QLD
11-2023

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Problem-solving
  • Cash handling
  • Brand awareness
  • Stock replenishment
  • Organization
  • Teamwork and collaboration

Certification

I have completed my RSA.

I have my Blue card and a drivers license.

Interests

  • Enjoy participating in multiple sports such as basketball and soccer for overall physical and mental well-being
  • I am an avid reader, reading up to 2-3 books a week
  • Camping

Timeline

Restaurant Waiter

Criterion Hotel Motel
10.2021 - 12.2023

Decant Team Member

Kmart
09.2020 - 06.2021

Bachelor of Education - Secondary Education

Queensland University of Technology

High School Diploma -

The Cathedral College
Sam McGowran