SAM MOUFFERRIGE

• Continually improve of operational efficiency by streamlining processes and implementing cost-saving measures.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Managing hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
• Established positive work culture that promoted teamwork, collaboration, and employee morale.
• Introduced dining concepts that i have learned through other venues to enhance quality standards.
• Organized events and functions of over 1000 pax at resort, promoting positive brand image within local community and business partners.

• Gaming operations, accommodation operations, bar operations & management of supervisors and implementation of HR policies and procedures,
• Increased team productivity by implementing streamlined processes and development and implementation of HR app with Connecteam to establish effective communication strategies across SED hospitality venues.
• Achieved operational goals by developing and executing strategic drink menus with late night gaming and night club operations and promotions.

After a few years of working continually with no holidays, I have had the chance to take a much needed holiday to travel around Australia and South East Asia

• Gaming operations, accommodation operations, bar operations & management of supervisors and bar staff and meeting NSW Liquor licensing requirements.
• Established and developed Mudgee's first BYO Gin & Vodka bar which exceeded Directors expectations by raising revenue by 10% within three weeks of operation which has a retained a constant growth yearly.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Consistently exceeded sales goals by providing superior customer service & implementing new ideas,
• Hiring new staff, rosters & wage control, Staff training and development,
• Stock ordering & control, Local marketing activities, promotions & events,
• Finalist in several categories in AHA NSW awards for excellence & people's choice awards 2022, Tripadvisor travellers' choice award 2022.

• Start-up online business during COVID lockdown, Running all aspects of an online business from marketing to social media to accounting, Inventory and stock management, Liaising with suppliers, Ensure 100% customer satisfaction for all orders.
• Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Negotiated favourable contracts with vendors for reduced costs and improved service quality.
• Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.

• Increased vehicle sales by effectively communicating key features and benefits to potential clients
• Generate new and used vehicle sales, aftermarket, finance, and insurance,
• Quote new vehicles for retail, business, fleet, and insurance customers,
• Maintain knowledge of current sales and promotions,
• Manage and develop new and existing sales consultants with product knowledge and sales process,
• Undertake training and development days with new and upcoming technology and products,
• Dealership presentation management sales, service, admin, reception, stock, gardens and showrooms,
• Organise sold vehicles for delivery through pre-delivery, detailing, aftermarket, parts & any external business partners, finance, and insurance.

• Achieved a sales milestone 1 year ahead of projection, In 2016, exceeded hourly, weekly, monthly & Yearly sales records.
• Ordering- weekly order,
• Food cost and inventory- weekly tracking of stock variances, end of month stock counts,
• Equipment- weekly, monthly, and quarterly maintenance of equipment,
• Workplace safety, Sales- sales projection and promotions to ensure sales are met,
• McCafé operations,
• Management performance reviews,
• Wastage and labour control,
• Quality, cleanliness, service standards and procedures,
• Random shift management evaluations,
• Profit- working towards projected P&L.

• Daily operations of business, Training and hiring new staff and opening new stores,
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maintenance of equipment.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Start-up own outdoor group fitness business,
• Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved such as gyms and schools
• Marketing, social media and accounting, business planning, OHS, Legal requirements, advertising, management of web page,
• Employed 3 trainers, client base of around 100+.