Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sam Newstead

Grafton,AUK

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Knowledgeable and dedicated customer service professional with extensive experience in any job industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Insurance Consultant

Suncorp (AMP)
10.2018 - 03.2023
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Met with customers to provide information about available products and policies.
  • Calculated premiums and established payment methods for sales.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collected premiums on or before effective date of coverage.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Monitored customer feedback and identified areas of improvement.

Customer Service Specialist/Concierge line

Qantas Airways
11.2016 - 04.2018
  • My responsibilities at Qantas consisted of me assisting customers on how the frequent flyer programme worked and assisting them if they had any issues using or taking advantage of the programme by using forward thinking and analytical thinking along with use of rapport building, I also had to assist employees by working on the concierge line and presenting and assisting them with information
  • Due to being a quick
  • Learner I earned the right to work on the concierge line.

Sales specialist

Qantas Airways
04.2015 - 10.2016
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Education

High School Diploma -

Westlake Boys' High School
Auckland, NZ
11.2014

Skills

  • NZQA level 4 Call centre experience
  • Qantas Airways
  • NZskills
  • English
  • Education and Training
  • Skills and Competences
  • Schedule Mastery
  • Agent Assistance
  • Customer Service
  • Creative Solutions
  • Communications Strategies
  • Policy and Procedure Adherence
  • Cash Counting
  • Call Volume and Quality Metrics
  • Delinquency Monitoring
  • Calm and Professional Under Pressure
  • Microsoft Access
  • Technology Features
  • Customer Relations
  • Adobe Dreamweaver

Certification

Underwriting Level Two Certificate provided by Suncorp

  • Sales Essentials Certificate
  • Underwriting certification Training - 4 years with Suncorp insurance

Timeline

Insurance Consultant

Suncorp (AMP)
10.2018 - 03.2023

Customer Service Specialist/Concierge line

Qantas Airways
11.2016 - 04.2018

Sales specialist

Qantas Airways
04.2015 - 10.2016

High School Diploma -

Westlake Boys' High School

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Sam Newstead