Sam Randhawa
Quakers Hill,NSW
Summary
Dynamic D2C Specialist with a proven track record at The Consortium Clemenger, excelling in process improvement and team supervision. Adept at enhancing operational efficiency and fostering a collaborative work environment. Skilled in inventory management and conflict resolution, driving customer satisfaction and team productivity through strategic planning and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
D2C Specialist
The Consortium Clemenger
Pemulwuy, NSW
06.2023 - Current
- Supervised daily operations to ensure team efficiency and productivity.
- Coordinated staff schedules to meet operational needs and maintain workflow.
- Trained new employees on safety protocols and standard operating procedures.
- Monitored inventory levels and facilitated timely restocking of supplies.
- Implemented process improvements to enhance workplace safety and compliance.
- Assisted in resolving employee conflicts to maintain a positive work environment.
- Directed and supervised team of 30 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Collaborated with other departments to coordinate workflow processes between teams.
D2C Team Leader
The Consortium Clemenger
Pemulwuy, NSW
03.2021 - 06.2023
- Coordinated daily warehouse operations to ensure efficient workflow and safety compliance.
- Trained and mentored new team members on best practices and safety procedures.
- Monitored inventory levels and organized stock for optimal accessibility and rotation.
- Implemented process improvements to enhance operational efficiency within the warehouse.
- Led team meetings to discuss objectives, address concerns, and share updates.
- Assisted in scheduling shifts to maintain adequate staffing levels throughout operations.
- Supervised and monitored the daily operations of a warehouse team.
- Provided guidance and support to warehouse staff members in their daily duties.
- Developed plans for dealing with unexpected supply chain disruptions or delays.
- Developed and implemented strategies to improve workflow inefficiencies.
- Assisted in resolving customer inquiries related to product availability and order status.
Warehouse Pick Packer
The Consortium Clemenger
Pemulwuy, NSW
09.2019 - 03.2021
- Packaged products efficiently for safe transport and delivery.
- Operated MHE to ensure consistent product quality.
- Collaborated with team members to streamline packing processes.
- Maintained clean and organized work area for safety compliance.
- Followed company guidelines for labeling and documentation accurately.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Assembled customer orders from stock and packed items in boxes.
Education
Masters of International Hotel Management - Hospitality
Torrens University Australia
Sydney, NSW08-2022
BSC in Hospitality And Hotel Administration - Hospitality
IHM Chandigarh
Chandigarh,India02-2019
Skills
- Process improvement
- Team supervision
- Inventory management
- Workflow coordination
- Employee training
- Customer service
- Conflict resolution
- Team building
- Safety compliance
- Problem solving
- Communication skills
- Time management
- Strategic planning
- Data analysis
Certification
- Drivers Licence
- HR Truck Licence
- Licence to operate High Risk Work LF
Timeline
D2C Specialist
The Consortium Clemenger
06.2023 - Current
D2C Team Leader
The Consortium Clemenger
03.2021 - 06.2023
Warehouse Pick Packer
The Consortium Clemenger
09.2019 - 03.2021
Masters of International Hotel Management - Hospitality
Torrens University Australia
BSC in Hospitality And Hotel Administration - Hospitality
IHM Chandigarh
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