Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sam Russell

Melbourne,VIC

Summary

I have had years of experience in administration and customer service and am now seeking to further my professional career. I recently completed my Graduate Certificate in Human Resource Management where I consistently obtained marks at a distinction level or higher. I have developed high-level computer and communication skills, and pride myself on leaving customers and fellow employees impressed. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Program Administrator

Injurynet
07.2023 - Current
  • Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation.
  • Enhanced program visibility through the development of marketing materials, leading to increased participant engagement and enrollment.
  • Managed budget allocations effectively, ensuring optimal use of resources and timely delivery of services.
  • Facilitated smooth communication between stakeholders by serving as a liaison between departments, promoting collaboration and information sharing.

Logistics Assistant

Grapeworks
01.2023 - 06.2023
  • The duties for this role included several tasks, including recording incoming freight, marking freight for shipment, and unloading containers
  • Streamlined warehouse operations by implementing efficient inventory management systems.

Resident Support Officer

COVID-19 Quarantine Victoria
08.2021 - 09.2022
  • The overall goal of this position was to aid returning travellers during their quarantine at the Mercure Hotel in Melbourne CBD
  • Strong administration and communication skills were required to liaise with residents and co-workers
  • On a daily basis, I would respond to queries from residents, conduct the checking in/checking out process of incoming residents and administer the logistics relating to which rooms residents would isolate in and for how long
  • I developed high-level computer skills with Microsoft Office products, particularly Excel
  • My skills were recognised by management and I was asked to help train several onboarding team members. This involved recruits shadowing me for the day as I showed them step-to-step the daily duties of our role.

Warehouse Team Member

Australian Bureau of Statistics
05.2021 - 09.2021
  • A seasonal role that involved analysing and sorting data relating to the 2021 census
  • I also garnered experience with working toward KPIs.

Ramp Service Agent

Swissport
12.2020 - 05.2021
  • My role included loading bags from the baggage room onto aircrafts at Melbourne Airport, ensuring everything was completed on time and as efficiently as possible
  • It was extremely important to meeting deadlines to ensure plans departed on time and there were no delays.

Bartender

2 Chambers
10.2017 - 11.2018
  • A Geelong nightclub where my duties included serving all varieties of drinks to customers, processing payments, and managing inventory.

Bartender

The Valley Inn Hotel
08.2017 - 06.2018
  • A Geelong pub where my duties involved serving beers, wine and spirits to customers as well as waiting on table and attending to customer’s needs
  • I developed strong interpersonal and customer service skills here.

Education

Masters of Human Resource Management -

Deakin University
Melbourne, VIC
12.2024

Graduate Certificate of Human Resource Management -

Deakin University
Melbourne, VIC
01.2022

Bachelor of Arts -

Swinburne University of Technology
01.2019

Victorian Certificate of Education -

The Geelong College Secondary School
01.2015

Skills

  • Very strong customer service skills developed through prior employment; I always have a friendly and positive attitude for all customers or clients
  • Developed leadership skills through prior employment and group university assignments
  • Organisation skills and the ability to work under pressure/multitask developed from years of experience
  • Flawless spelling and grammar through strong academic background
  • Solid theoretical business understanding and practical experience
  • Strong computer skills, specifically in Microsoft Office products
  • Friendly and responsible nature

Certification

  • Full Covid-19 Vaccination
  • Vic Drivers Licence
  • CPR Certification
  • LF Forklift License
  • High Risk Work License
  • Vic Construction Induction White Card

References

  • Sara Du, 0466340955, yanzhedu@gmail.com, Supervisor at Injurynet
  • Laura Camilleri, 0420484034, lauracam30@hotmail.com, Manager at the Australian Bureau of Statistics

Timeline

Program Administrator

Injurynet
07.2023 - Current

Logistics Assistant

Grapeworks
01.2023 - 06.2023

Resident Support Officer

COVID-19 Quarantine Victoria
08.2021 - 09.2022

Warehouse Team Member

Australian Bureau of Statistics
05.2021 - 09.2021

Ramp Service Agent

Swissport
12.2020 - 05.2021

Bartender

2 Chambers
10.2017 - 11.2018

Bartender

The Valley Inn Hotel
08.2017 - 06.2018

Masters of Human Resource Management -

Deakin University

Graduate Certificate of Human Resource Management -

Deakin University

Bachelor of Arts -

Swinburne University of Technology

Victorian Certificate of Education -

The Geelong College Secondary School

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Sam Russell