Sam Saunders
Cairns,QLD
Summary
With 5+ years of hands-on retail and customer service experience under my belt, I've honed my teamwork skills, perfected team communication, and mastered the art of time management. I thrive in fast-paced environments where adaptability is key, and my leadership abilities shine through when the going gets tough. My rigorous attention to detail ensures that every customer interaction is nothing short of exceptional. I'm eager to bring my wealth of experience and enthusiasm to a dynamic team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Sainsbury's Supermarket
10.2019 - 03.2024
- Supervising team members to efficiently prepare orders and ensure timely loading onto vans, minimizing delays and ensuring punctual departures.
- Coordinating with internal departments and external vendors to procure parts, perform maintenance on fleet vehicles, or arrange for replacements as needed.
- Ensuring thorough examination of all details to ensure legal compliance for van dispatch, including meticulous weight reports and vehicle inspections.
- Employing analytical thinking to address unexpected challenges effectively.
- Built strong relationships with customers through providing outstanding customer service.
Bartender
The Rising Sun
05.2018 - 05.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
Concessions Worker
Ashton Gate Stadium
08.2017 - 05.2019
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Served drinks and snacks to customers, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Education
A-Level - Product Design
St. Brendans College
Bristol, UK06.2019
A-Level - Geography
St. Brendans College
Bristol, UK06.2019
BTEC - Law
St. Brendans College
Bristol, UK06.2019
Skills
- Teamwork and Collaboration
- Complex Problem-Solving
- Conflict Resolution
- Attention to Detail
- Time Management
- Cash Handling
Certification
- PADI Advanced Open Water Diver
- First Aid - Level 3 Award in Emergency First Aid At Work
Interests
- Gym
- Football
- Music
- Travelling
- Scuba Diving
Timeline
Team Leader
Sainsbury's Supermarket
10.2019 - 03.2024
Bartender
The Rising Sun
05.2018 - 05.2019
Concessions Worker
Ashton Gate Stadium
08.2017 - 05.2019
A-Level - Product Design
St. Brendans College
A-Level - Geography
St. Brendans College
BTEC - Law
St. Brendans College