Sam Sommerfeld
CBD,VIC
Summary
Dedicated and customer-focused retail professional with 5 plus years of experience delivering exceptional service in fast-paced environments. Proven ability to prioritize customer needs, maintain a strong attention to detail, and resolve issues with efficiency and care. Committed to continuous improvement and professional growth, with a passion for exceeding expectations and providing top-tier customer experiences. Dependable, adaptable, and always striving to enhance both individual performance and team success.
Overview
8
8
years of professional experience
Work History
Concierge
The Victoria Hotel
05.2025 - 09.2025
- Managed guest inquiries and provided tailored recommendations to enhance overall experience
- Coordinated special requests and arrangements
- General housekeeping and cleaning duties
- Resolved guest complaints through effective solutions
Customer Service Representative
TK Maxx
05.2024 - 03.2025
- Customer service duties including checkout operation and operation of phones
- Proper handling/displaying of wide range of apparel
- General cleaning duties
- Stocktake/stock filling duties
Commercial Cleaner
Think Solutions Cleaning and Support
02.2024 - 05.2024
- Thorough cleaning of commercial premises, including prestige locations such as Mercedes and Jaguar dealerships
- Safe Chemical handling
- Full building cleaning in a timely manner, while conscious of time restraints
Customer Service Representative
SIXT Car and Truck Rental
02.2021 - 01.2024
- General customer service/administration duties
- Processing rentals/customer service at busy airport during peak times, often under stressful situations
- Maintaining extensive knowledge of all vehicles/products on location at all times
- Cleaning of rental cars in a timely and effective manner in accordance with COVID-19 guidelines
- General cleaning of office and office workstations
- Driving and delivery of vehicles to customers and other rental locations including cars, buses and Pantech trucks state-wide and interstate
- General closing duties
Customer Service Representative
Kmart
12.2017 - 03.2020
- Checkout operation
- Self-checkout operation; often alone during busy times
- Customer service concierge
- Service desk operator; duties included: managing refunds, managing customer complaints, cash handling duties (including end/start of day cash operation)
- Proper use and handling of stock received via delivery using electric pallet jack
- Stock filling duties including night fill
- Stocktake duties
- General closing duties
Education
Year 10 -
Richmond Christian College
Cert IV - Accounting and Bookkeeping
Newcastle TAFE
Skills
- Fast learner
- Great teacher
- Driven
- Goal oriented
- Attention to detail
- Calm under pressure
- Customer service
Timeline
Concierge
The Victoria Hotel
05.2025 - 09.2025
Customer Service Representative
TK Maxx
05.2024 - 03.2025
Commercial Cleaner
Think Solutions Cleaning and Support
02.2024 - 05.2024
Customer Service Representative
SIXT Car and Truck Rental
02.2021 - 01.2024
Customer Service Representative
Kmart
12.2017 - 03.2020
Cert IV - Accounting and Bookkeeping
Newcastle TAFE
Year 10 -
Richmond Christian College