Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sam Sommerfeld

CBD,VIC

Summary

Dedicated and customer-focused retail professional with 5 plus years of experience delivering exceptional service in fast-paced environments. Proven ability to prioritize customer needs, maintain a strong attention to detail, and resolve issues with efficiency and care. Committed to continuous improvement and professional growth, with a passion for exceeding expectations and providing top-tier customer experiences. Dependable, adaptable, and always striving to enhance both individual performance and team success.

Overview

8
8
years of professional experience

Work History

Concierge

The Victoria Hotel
05.2025 - 09.2025
  • Managed guest inquiries and provided tailored recommendations to enhance overall experience
  • Coordinated special requests and arrangements
  • General housekeeping and cleaning duties
  • Resolved guest complaints through effective solutions

Customer Service Representative

TK Maxx
05.2024 - 03.2025
  • Customer service duties including checkout operation and operation of phones
  • Proper handling/displaying of wide range of apparel
  • General cleaning duties
  • Stocktake/stock filling duties

Commercial Cleaner

Think Solutions Cleaning and Support
02.2024 - 05.2024
  • Thorough cleaning of commercial premises, including prestige locations such as Mercedes and Jaguar dealerships
  • Safe Chemical handling
  • Full building cleaning in a timely manner, while conscious of time restraints

Customer Service Representative

SIXT Car and Truck Rental
02.2021 - 01.2024
  • General customer service/administration duties
  • Processing rentals/customer service at busy airport during peak times, often under stressful situations
  • Maintaining extensive knowledge of all vehicles/products on location at all times
  • Cleaning of rental cars in a timely and effective manner in accordance with COVID-19 guidelines
  • General cleaning of office and office workstations
  • Driving and delivery of vehicles to customers and other rental locations including cars, buses and Pantech trucks state-wide and interstate
  • General closing duties

Customer Service Representative

Kmart
12.2017 - 03.2020
  • Checkout operation
  • Self-checkout operation; often alone during busy times
  • Customer service concierge
  • Service desk operator; duties included: managing refunds, managing customer complaints, cash handling duties (including end/start of day cash operation)
  • Proper use and handling of stock received via delivery using electric pallet jack
  • Stock filling duties including night fill
  • Stocktake duties
  • General closing duties

Education

Year 10 -

Richmond Christian College

Cert IV - Accounting and Bookkeeping

Newcastle TAFE

Skills

  • Fast learner
  • Great teacher
  • Driven
  • Goal oriented
  • Attention to detail
  • Calm under pressure
  • Customer service

Timeline

Concierge

The Victoria Hotel
05.2025 - 09.2025

Customer Service Representative

TK Maxx
05.2024 - 03.2025

Commercial Cleaner

Think Solutions Cleaning and Support
02.2024 - 05.2024

Customer Service Representative

SIXT Car and Truck Rental
02.2021 - 01.2024

Customer Service Representative

Kmart
12.2017 - 03.2020

Cert IV - Accounting and Bookkeeping

Newcastle TAFE

Year 10 -

Richmond Christian College
Sam Sommerfeld