Sam stodart
North Balgowlah,NSW
Summary
Dedicated professional with strong skills in customer service, safety monitoring, and group instruction. Experienced in developing customer relationships and managing group dynamics to enhance customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Gym Receptionist
Skywood Climbing
North Balgowlah, NSW
2025.04 - Current
- Greeted members and guests at the reception desk.
- Managed membership inquiries and registration processes effectively.
- Collected payments, renewed memberships and resolved billing issues.
- Developed relationships with regular customers through friendly conversation and personalized service.
- Provided information on facility services and safety protocols.
- Monitored the gym floor to ensure safety regulations were followed by patrons.
- Balanced cash register tills at the end of each shift according to company standards.
- Closed/opened the gym and completed the cleaning tasks involved with this.
Rock Climbing Instructor
Northern Beaches Rockhouse
Brookvale, NSW
2021.02 - 2025.01
- Instructed groups on rock climbing techniques and safety protocols.
- Demonstrated proper use of climbing gear and equipment.
- Organized climbing sessions and managed group dynamics effectively.
- Collaborated with other staff members to develop innovative ways of teaching different concepts related to rock climbing.
Education
High School Diploma -
Pitwater House
NSW2024-12
Skills
- Customer service
- Facility maintenance
- Communication skills
- Team collaboration
- Problem solving
- Team player attitude
- Safety monitoring
- Payment processing
Certification
First Aid
Timeline
Gym Receptionist
Skywood Climbing
2025.04 - Current
Rock Climbing Instructor
Northern Beaches Rockhouse
2021.02 - 2025.01
High School Diploma -
Pitwater House