Sam Sultan

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Generated new business with marketing initiatives and strategic plans.
• Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
• Represented company and promoted products at conferences and industry events.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.

. Run meetings with individual staff

. Manage time Management

. Operations within the company as in : credit claims / fixing customer and business issues.

. Building the Business back up to my standard

. KPI staff with responsibility's

. Running After work meetings every month on achievements

.Merchandising store front

• Developed and managed relationships with vendors and suppliers.
• Analyzed market trends to identify opportunities for expansion and diversification in the industry.
• Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
• Managed finances, budgeting, and forecasting to optimize business growth and profitability.

• Consulted with customers to assess needs and propose optimal solutions.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Input income and expense details into database to track business finances and address variances.
• Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Optimized team hiring, training and performance.

• Devised processes to boost long-term business success and increase profit levels.
• Input income and expense details into database to track business finances and address variances.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Provided customer service on accounts and resolved problems.
• Grew business by developing business plans, hiring staff and obtaining initial investments.

• Trained and mentored new sales representatives.
• Running a team of 20 staff , achieving budgets and targets
• Running the sales Floor
• Operation's within the business

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Organized sales paperwork, presented proposals and finalized contracts.
• Exceeded goals for new accounts in single sales cycle.
• Expanded customer base and boosted profit within product line.