SAM THEKKEKKARA KURIAN
Denham Court ,Australia
Summary
Dynamic Care Service Manager with extensive experience at Carrington Care, excelling in regulatory compliance and budget management. Proven track record in enhancing care quality through effective staff training and interdisciplinary communication. Adept at crisis intervention, fostering a positive team culture, and driving continuous improvement initiatives to meet client needs and exceed organizational standards.
Overview
20
20
years of professional experience
Work History
Care Service Manager
Carrington Care
08.2024 - Current
- Facilitated and influenced a multidisciplinary team in delivering person-centred care.
- Ensured compliance with aged care, strengthened quality standards, and accreditation requirements.
- Lead recruitment activities for new members of the organisation's care service team.
- Implemented strategies designed to promote a positive culture within the organisation's care service team.
- Organised regular meetings with internal stakeholders involved in providing care services.
- Planned and coordinated the delivery of care services to meet client needs.
- Engaged with clients to ensure their individual requirements were met.
- Conducted regular reviews of client progress against outcomes set in their tailored plans.
- Resolved any issues or complaints arising from the delivery of care services.
- Monitored staff performance and provided feedback on areas of improvement.
- Reviewed existing practices and identified opportunities for improvement.
- Contributed towards business development initiatives aimed at expanding the reach of our organisation's care service offering.
- Ensured compliance with relevant legislation, regulations and codes of practice.
- Provided training, guidance and support to staff in relation to delivering care services.
- Managed budgets related to the provision of care services.
- Facilitated communication between members of health care delivery, while involving clients in decision-making processes to minimize service fragmentation.
- Utilized evidence-based practices to guide decision-making and care planning processes.
- Prepared and submitted reports on client outcomes and service utilization to management and funding sources.
- Ensured compliance with all federal, state, and local regulations governing client care and privacy.
- Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
- Conducted regular follow-up with clients to assess satisfaction with services and identify any unmet needs.
- Led care coordination efforts, ensuring effective communication among all parties involved in a client's care.
- Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
- Participated in continuing education and professional development activities to stay current with best practices in care management.
- Developed and implemented care management plan to address needs and goals.
- Facilitated interdisciplinary team meetings to discuss client progress, challenges, and adjustments needed in care plans.
- Provided crisis intervention services as needed, ensuring client safety and access to appropriate resources.
- Conducted initial assessments and periodic reassessments of clients' needs and eligibility for services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Prepared staff work schedules and assigned team members to specific duties, ensuring care is delivered following contemporary practices, while adhering to accreditation guidelines.
- Implemented and monitored procedures and standards in service.
- Established and monitored effective performance appraisal systems, and identified opportunities for training and career development.
- Overview of incident reports, timely escalation, and Cat 1 and 2 incidents management.
- SIRS incidents.
- Collaboratively worked with the quality team to ensure clinical compliance.
- Excellent time management.
- Audited monthly MOA data, and created a continuous improvement plan.
- Punctuality and professionalism
- Assisted the team with running high-impact, high-prevalence meetings.
CARE MANGER
Carrington care
02.2022 - 07.2024
REGISTERED NURSE
Catholic Health Care
Kemps Creek
12.2020 - 03.2023
REGISTERED NURSE
Carrington Care
08.2020 - 02.2022
ASSISTANT IN NURSING
Carrington Care
03.2017 - 08.2020
ASSISTANT IN NURSING GRADE 2
Scalabrini Village
02.2017 - 02.2018
AGED CARE EMPLOYEE LEVEL 3
Living Care
04.2012 - 01.2017
AGED CARE EMPLOYEE
RSL Life Care
06.2009 - 04.2014
AGED CARE EMPLOYEE LEVEL 3
Anglican Retirement Villages
05.2010 - 07.2013
REGISTERED NURSE
Armed Forces Hospital
01.2008 - 10.2008
REGISTERED NURSE
Metro Hospitals and Heart Institute
11.2005 - 11.2007
Education
Graduate Diploma in Nursing (AQF- Level- 8) -
Institute of Health & Management Sydney Campus
New South Wales, Australia06.2018
Certificate IV in Aged Care -
Australian Education and Training Services
New South Wales, Australia07.2012
Certificate III in Aged Care -
Australian Education and Training services
New South Wales, Australia05.2012
Diploma in General Nursing and Psychiatric Nursing -
Sapthagiri School of Nursing
Karnataka, India09.2004
Skills
- Regulatory compliance
- Budget management
- Quality assurance
- Care coordination and oversight
- Staff training and development
- Client assessment and support
- Person-centred care
- Team collaboration
- Crisis intervention and resolution
- Interdisciplinary communication
- Performance monitoring and management
- Data analysis and reporting
- Business development strategies
- Stakeholder engagement and relations
- Conflict resolution techniques
- Delegation and supervision
- Recruitment and hiring processes
- Outcome assessment methodologies
- Patient and family support services
- Workflow coordination and optimization
- Service coordination strategies
- Care quality assessments and improvements
- Care transitions management
- Long-term care coordination practices
- Quality improvement initiatives
- Policy adherence and implementation
- Financial analysis and oversight
- Time management skills
- Continuous improvement practices
- Sound judgment in decision-making
- Effective leadership qualities
Accomplishments
- Received appreciation from the CEO on 12/24 for achieving 100% occupancy of the facility, which had not been the case for the past six years
- Achieved high standards of quality and person-centred care while working as a care manager.
- Achieved accreditation with no unmet, 01/23
- Pain management in palliative care, 08/23
- Wound management in aged care, 07/23
- ACIPC Foundations of Infection Prevention and Control 11/23
- Standard Mental Health First Aider, 03/24
Professionalregistrations
- AUSTRALIAN HEALTH PRACTITIONER REGULATION AGENCY, AUSTRALIA, NMW0002417225, Registered Nurse (Division 1)
- THE KARNATAKA STATE NURSING COUNCIL, KARNATAKA, INDIA, 01DN2151, Registered Nurse in Psychiatry
- DELHI NURSING COUNCIL, NEW DELHI, INDIA, 12291, Registered Nurse
Languages
Malyalam
Hindi
References
References available upon request.
Timeline
Care Service Manager
Carrington Care
08.2024 - Current
CARE MANGER
Carrington care
02.2022 - 07.2024
REGISTERED NURSE
Catholic Health Care
12.2020 - 03.2023
REGISTERED NURSE
Carrington Care
08.2020 - 02.2022
ASSISTANT IN NURSING
Carrington Care
03.2017 - 08.2020
ASSISTANT IN NURSING GRADE 2
Scalabrini Village
02.2017 - 02.2018
AGED CARE EMPLOYEE LEVEL 3
Living Care
04.2012 - 01.2017
AGED CARE EMPLOYEE LEVEL 3
Anglican Retirement Villages
05.2010 - 07.2013
AGED CARE EMPLOYEE
RSL Life Care
06.2009 - 04.2014
REGISTERED NURSE
Armed Forces Hospital
01.2008 - 10.2008
REGISTERED NURSE
Metro Hospitals and Heart Institute
11.2005 - 11.2007
Graduate Diploma in Nursing (AQF- Level- 8) -
Institute of Health & Management Sydney Campus
Certificate IV in Aged Care -
Australian Education and Training Services
Certificate III in Aged Care -
Australian Education and Training services
Diploma in General Nursing and Psychiatric Nursing -
Sapthagiri School of Nursing
Similar Profiles
Leah GriggLeah Grigg
Care Service Employee at Carrington CareCare Service Employee at Carrington Care
SAM THEKKEKKARA KURIANSAM THEKKEKKARA KURIAN
CARE MANAGER at Carrington CareCARE MANAGER at Carrington Care
Gabrielle PedderGabrielle Pedder
Assistant in Nursing at Carrington CareAssistant in Nursing at Carrington Care
Eva GaspericEva Gasperic
Social Media Marketing & Content Creator Intern at What The Flash- SocialsSocial Media Marketing & Content Creator Intern at What The Flash- Socials
ASHFAQUL SHAFIYEEASHFAQUL SHAFIYEE
Payroll Manager at Saluda Medical Pty LtdPayroll Manager at Saluda Medical Pty Ltd