Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Samuel Thornton

Albury,NSW

Summary

I am a proven leader in hospitality management, excelling in customer service and mixology, significantly enhancing the guest experience at Astor Hotel. As well as helping create the lasting legacy of T&G, (Temperance and General) Expert in employee development and motivational leadership, I have a track record of maintaining high standards of cleanliness and service efficiency. Skilled in cash management and time management, I thrive in fast-paced environments, ensuring operational excellence. I believe that I would be a very good fit for your venue and company. As I strive to be the best I can be at all times, always looking for something to do or a new challenge.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Duty Manager

Astor Hotel
02.2023 - 06.2024
  • Oversaw the running of the garden bar and cocktail menu.
  • Ensured staff were trained to a high standard in all aspects of the venue and their roles.
  • Supervised the closing of the pub, finalising tills, motel and gaming reports.
  • Ensured both bars were kept to a high standard of cleanliness. Including shelving, glasses, fridges and drip trays.
  • General gaming operations, maintenance and pay outs.
  • Monitoring food till operations and pass.
  • Maintained and created Cocktail menus to a very high standard. As well as, weekly cocktail specials.
  • Oversaw and maintained the cleaning of the beer lines on a regular basis.

Bar and Restaurant Manager

Temperance And General
04.2019 - 02.2023
  • Assisted in the opening of T&G, presented the bar and fridges in a tidy and unique way for grand open. (Warm and inviting, Melbourne laneway vibes)
  • General bartending duties, such as making drinks. Serving patrons, running meals and receiving food orders.
  • Maintained Rostering and ordering on a weekly basis, as well as bar prep. Eg, cocktails syrup prep, fruit prep, coolroom maintenance and stock take.
  • Oversaw group bookings and functions, as well as providing a function menu and offering a specialty cocktail for the occasion.
  • Ensured the venue was kept to a very high standard of cleanliness, putting into place cleaning procedures for staff.
  • Strong knowledge of a vast variety of alcohol, from cocktails to beer and wine.
  • Adhered to all COVID-19 measures. Creating a mini takeaway cocktail menu during the pandemic.

Bar Attendant

Royal Hotel
11.2018 - 03.2019
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other staff members to provide seamless service during busy periods.
  • Checked ID to ensure patrons were of age.
  • Operated and closed down bar adhering to the policies and procedures.
  • Standard floor and waitress work. Running meals, taking orders, ensuring the pub was kept to a high standard in terms of cleanliness.

Education

Bright P-12
Bright, VIC

Skills

  • Outstanding Customer Service
  • Customer service focus
  • Time Management
  • New Employee Training
  • Mixologist/Mixology
  • Cash Management
  • Relationship Building
  • Motivational Leadership
  • Employee Development

Certification

NSW RSA

NSW RCG

Timeline

Duty Manager

Astor Hotel
02.2023 - 06.2024

Bar and Restaurant Manager

Temperance And General
04.2019 - 02.2023

Bar Attendant

Royal Hotel
11.2018 - 03.2019

Bright P-12

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Samuel Thornton