Sam Todd

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Managed invoicing and payment processing operations.
• Handled accounts payable activities to facilitate accurate payment of bills and expenses.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Oversaw office and workshop inventory activities by ordering, creating requisitions, stocking and shipment receiving.
• Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.

o Recorded banking after daily operations alongside problem solving any unforeseen problems.

o Created and maintained reports, documents and presentations to assist with next day procedures.

o Greeted incoming guests and customers professionally and provided friendly, knowledgeable assistance including assisting in booking of local tours.

o Built and maintained excellent customer relationships through the use of open communication on check ins and duration of guest stays.

o Answered and managed incoming and outgoing calls including but not limited to maintenance issues and aided in the follow up of said issues.

o Handled guest complaints promptly and appropriately, calling in maintenance and other support services whilst maintaining an understanding between guests.

o Communicated regularly with permanent tenants when necessary to achieve satisfaction with facility and services in house.

o Providing adequate training of new staff and presenting supervisor behaviour to follow up process and understanding.

• Recorded expenses and maintained accounting records.
• Created and maintained reports, documents and presentations to assist with administrative support.
• Managed phone and email correspondence and handled incoming and outgoing mail and calls.
• Built and maintained excellent customer relationships through timely response to inquiries.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Conducted invoicing and investigated accounts receivables discrepancies.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
• Promptly responded to tenant complaints and concerns for over approximately 100 properties.

• Produced detailed reports to track trends and keep senior management informed.
• Interpreted management directives to define and document administrative staff processes.
• Managed team petty cash, purchase orders and account transactions.
• Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
• Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Assisted clients by providing tracking information and resolving shipping or merchandise issues.

• Assisted customers with prompt and polite support in-person and via telephone.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Maintained records related to sales, returns and inventory availability.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Stocked merchandise, clearly labelling items, arranging according to size or colour and preparing attractive displays.
• Employed strategic tactics such as cross-selling and upselling to drive sales.
• Used POS system to process sales, returns, online orders and gift card activations.

• Tended bar at special events and directed team to provide exceptional service for weddings, business meetings and society gatherings.
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
• Took customer orders and capitalised on opportunities to sell special beverage and food options.
• Maintained inventory and ordered new supplies when needed.
• Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
• Applied excellent organisational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.