SAM TOWNSEND
Berkeley Vale,NSW
Summary
Adept at handling customer needs independently or with team members. Experienced professional with good time management and multitasking abilities as well as flexibility to handle customer requirements. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Floor Attendant
The Entrance Social Club
08.2024 - Current
- Assigned tasks to team members to boost productivity and workflow.
- Upheld proper visual merchandising standards on retail floor and windows.
- Assisted supervisor with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Delivered professional service in bar and bottle shop operations.
Pool Builder (construction)
impossible pools
03.2024 - 08.2024
- Construction & Installation: Supervised and executed the construction of pools, including excavation, forming, steel reinforcement, plumbing, and electrical work
- Ensured adherence to safety standards and building codes throughout the process
- Maintenance & Repairs: Performed routine maintenance and repairs on existing pools, addressing issues such as leaks, equipment malfunctions, and surface wear
- Delivered high-quality service that improved client satisfaction and extended the lifespan of pool installations
- Client Relations: Developed strong relationships with clients by providing exceptional customer service, addressing concerns promptly, and delivering results that exceeded expectations
- Received positive feedback and repeat business from satisfied clients
- Design & Planning: Collaborated with clients and designers to develop customized pool designs that met aesthetic and functional requirements
- Provided expert advice on materials, layouts, and features to ensure optimal results
Industrial Cleaner
Tip Top
07.2023 - 02.2024
- Transported waste materials from designated areas to disposal sites or other designated locations for proper disposal
- Removed dirt, grease, oil spills, rust stains, paint splatters, from machines and other surfaces
- Cleaned restrooms and bathrooms including sinks, toilets, showers and urinals
- Utilized various hand tools such as brooms and mops while performing duties
- Performed routine maintenance on cleaning equipment and supplies, such as mopping floors, vacuuming carpets, emptying trash cans, dusting surfaces and washing walls
- Disassembled and cleaned equipment and individual components between jobs
- Completed routine maintenance checks, notifying management of needed repairs
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures
- Mixed water and detergents or acids to prepare cleaning solutions
Fast Food Worker
The Happy Belly Takeaway
05.2021 - 11.2022
- Greeted customers and took their orders in a friendly and efficient manner
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Ensured that all food products were prepared fresh daily and stored properly
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors
- Provided quality customer service by adhering to company policies and procedures
- Followed health department regulations regarding food storage temperatures and sanitation guidelines
- Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance
- Understood and followed oral and written directions
Education
High School Diploma -
Tuggerah Lakes Secondary College
The Entrance, NSW10.2022
Skills
- Customer Service
- Understanding Customer Needs
- Team Collaboration
- Cleaning Procedures
- Problem-Solving Aptitude
- Team Building
Certification
- Certificate Three in Retail Service
- High School Certificate
- Learner driver
- RSA/RCG Certificate
Timeline
Floor Attendant
The Entrance Social Club
08.2024 - Current
Pool Builder (construction)
impossible pools
03.2024 - 08.2024
Industrial Cleaner
Tip Top
07.2023 - 02.2024
Fast Food Worker
The Happy Belly Takeaway
05.2021 - 11.2022
High School Diploma -
Tuggerah Lakes Secondary College
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