Krystal De La Porte
Lismore,NSW
Summary
Dynamic Retail Sales Manager with a proven track record at Lovisa, enhancing sales through effective visual merchandising and customer engagement. Skilled in cash handling and upselling strategies, I excel in driving team performance and leveraging retail operations knowledge to exceed sales targets. My approach combines a driven work ethic with exceptional decision-making abilities, contributing to significant revenue growth.
Overview
4
4
years of professional experience
Work History
Retail Sales Manager
Lovisa
09.2024 - 02.2025
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Hospitality Worker
Works Club Goonellabah
11.2023 - 08.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Scoops and Candy
Felicity Hyde
04.2021 - 02.2023
- Stocking shelves and making sure everything is up to standard.
- Packing orders and helping dispatch them
- Serving and welcoming customers and helping them when needed
- Handling money
- Opening and closing the store and preparing from the day of
Education
Richmond River High School
Lismore, NSW11-2023
Skills
- Customer service
- Retail operations
- Sales expertise
- Driven work ethic
- Decision-making
- Customer engagement
- Cash handling
- Store opening and closing
- Upselling strategies
- Visual merchandising
Timeline
Retail Sales Manager
Lovisa
09.2024 - 02.2025
Hospitality Worker
Works Club Goonellabah
11.2023 - 08.2024
Scoops and Candy
Felicity Hyde
04.2021 - 02.2023
Richmond River High School