Summary
Overview
Work History
Education
Skills
Timeline
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Krystal De La Porte

Lismore,NSW

Summary

Dynamic Retail Sales Manager with a proven track record at Lovisa, enhancing sales through effective visual merchandising and customer engagement. Skilled in cash handling and upselling strategies, I excel in driving team performance and leveraging retail operations knowledge to exceed sales targets. My approach combines a driven work ethic with exceptional decision-making abilities, contributing to significant revenue growth.

Overview

4
4
years of professional experience

Work History

Retail Sales Manager

Lovisa
09.2024 - 02.2025
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.

Hospitality Worker

Works Club Goonellabah
11.2023 - 08.2024
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.

Scoops and Candy

Felicity Hyde
04.2021 - 02.2023
  • Stocking shelves and making sure everything is up to standard.
  • Packing orders and helping dispatch them
  • Serving and welcoming customers and helping them when needed
  • Handling money
  • Opening and closing the store and preparing from the day of


Education

Richmond River High School
Lismore, NSW
11-2023

Skills

  • Customer service
  • Retail operations
  • Sales expertise
  • Driven work ethic
  • Decision-making
  • Customer engagement
  • Cash handling
  • Store opening and closing
  • Upselling strategies
  • Visual merchandising

Timeline

Retail Sales Manager

Lovisa
09.2024 - 02.2025

Hospitality Worker

Works Club Goonellabah
11.2023 - 08.2024

Scoops and Candy

Felicity Hyde
04.2021 - 02.2023

Richmond River High School

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Krystal De La Porte