Samuelu Dodi Talisolia-Aiono
Hillcrest,QLD
Summary
I am a young individual looking to do whatever it takes to break out into the workplace. I have a variety of skills and can smoothly integrate myself into any environment.
Overview
8
8
years of professional experience
Work History
Insurance Customer Service Representative
RACQ
07.2022 - Current
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
Recycling Sorter
Tomra Recycling
05.2021 - 06.2022
- Collected and sorted recyclable construction materials such as concrete, drywall and plastic into appropriate containers.
- Sorted materials to separate high-grade materials such as copper and brass.
- Utilized balers to compress recyclable materials.
- Inspected materials to determine appropriate placements for repurposing or disposal.
- Enhanced workplace safety with thorough training and adherence to industry regulations.
- Improved recycling sorting efficiency by implementing advanced waste separation techniques.
Airport Customer Service Agent
Swissport International
02.2018 - 01.2020
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Operated PA system to make announcements regarding flight activity.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Used airline computer system to create airline tickets and boarding passes.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
Teacher Aide
Durack State Primary School
01.2018 - 08.2018
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of up to 30 children.
- Supported instructor with test administration, curriculum development and assignment grading.
Crew Member, Crew member
Hungry Jacks
04.2016 - 07.2017
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Mail Sorter
Australia Post
11.2016 - 01.2017
- ULD Operation
- Parceling and delivering
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Troubleshot malfunctioning mail-sorter machines by unclogging jams while protecting integrity of envelopes.
Picker Packer
Woolworths
02.2016 - 09.2016
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
Education
Diploma - Digital Media
Central Queensland University
Brisbane, QLD12.2015
QCE -
Corinda State High School
Brisbane, QLD11.2014
Skills
- Customer Retention Strategies
- Order and Refund Processing
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Equipment Inspection
- Refuse collection
- Physically Strong
- Complaint Handling
Additional Information
TOMRA Recycling
Supervisor
Tendai Muchibawa
Number: 0403641500
Australia Post
Supervisor
Alex Kent
Number: 0498111691
Timeline
Insurance Customer Service Representative
RACQ
07.2022 - Current
Recycling Sorter
Tomra Recycling
05.2021 - 06.2022
Airport Customer Service Agent
Swissport International
02.2018 - 01.2020
Teacher Aide
Durack State Primary School
01.2018 - 08.2018
Mail Sorter
Australia Post
11.2016 - 01.2017
Crew Member, Crew member
Hungry Jacks
04.2016 - 07.2017
Picker Packer
Woolworths
02.2016 - 09.2016
Diploma - Digital Media
Central Queensland University
QCE -
Corinda State High School
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