Sama Allahyari
Sydney,NSW
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Sales Coordinator
A.co Corporation
10.2022 - 07.2023
- Efficiently process incoming customer orders, ensuring accuracy and timely delivery to meet customer expectations
- Serve as the primary point of contact for customer inquiries, providing exceptional customer service and resolving issues promptly
- Assist in the organization and coordination of sales events, trade shows, and product launches, resulting in increased brand visibility and customer engagement
- Collaborate with the supply chain team to manage inventory levels, optimize stock rotation, and ensure products are readily available for customer orders
- Provide training and onboarding assistance to new sales team members, facilitating a seamless integration into company processes
- Assist in market research efforts, monitoring competitor activities and identifying potential opportunities for product and service improvements
- Collaborate closely with the sales team to create and deliver persuasive sales presentations, proposals, and quotations to potential clients
Recruitment Specialist
Etminan Group
06.2022 - 09.2022
- Employed innovative sourcing strategies, including job boards, social media, industry events, and referrals, resulting in a consistent pipeline of highly qualified candidates
- Conducted pre-screening interviews, assessed candidate qualifications, and administered skills assessments to ensure candidates met the necessary criteria for the roles.
- Provided regular updates to management on recruitment progress, including time-to-fill, candidate quality, and hiring costs
- Continuously monitored and analyzed recruitment metrics, identifying areas for process improvement and implementing changes to enhance efficiency
Retail Sales Assistant
Nikootanpoosh
01.2021 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Trained new employees on store policies, procedures, and excellent customer service
- Maintained a clean and organized sales floor, ensuring merchandise was well-displayed and priced accurately.
Education
Masters - Human Resources
University of Technology Sydney
Sydney, NSW03.2025
Bachelor's - Public Administration
Allameh Tabataba'i University
Tehran, Iran10.2022
Skills
- Excellent customer service and communication skills
- Sales and upselling techniques
- Cash handling and register operation
- Product knowledge and merchandising
- Inventory management and restocking
- Problem-solving and conflict resolution
- Teamwork and collaboration
- Time management and multitaskin
Timeline
Sales Coordinator
A.co Corporation
10.2022 - 07.2023
Recruitment Specialist
Etminan Group
06.2022 - 09.2022
Retail Sales Assistant
Nikootanpoosh
01.2021 - 04.2022
Masters - Human Resources
University of Technology Sydney
Bachelor's - Public Administration
Allameh Tabataba'i University
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