Summary
Overview
Work History
Education
Professional Skills
Professional Development
References
Timeline
Generic

Samadhi Perera

Hobart,TAS

Summary

Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.

Overview

5
5
years of professional experience

Work History

Client Solutions Specialist

Insignia Financial
11.2022 - Current
  • Managed approximately 30 incoming calls and emails from clients and financial advisers relating to superannuation, pension and investments.
  • Demonstrated adaptability by quickly learning new software tools and technologies, enhancing efficiency and effectiveness in delivering client solutions.
  • Effectively resolved client conflicts with diplomacy and professionalism, preserving valuable business relationships.
  • Facilitated clear communication between clients and internal departments, fostering a collaborative work environment.

Contact Center Representative

Bargain Car Rentals
02.2022 - 11.2022
  • Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
  • Enhanced team productivity through effective collaboration and communication with colleagues.
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Exceeded performance metrics by consistently maintaining high-quality interactions with customers.

Back-end PHP Developer (Intern)

Uber IT Solutions
07.2019 - 11.2019
  • Maintaining web based software developed using PHP framework (Laravel) and making regular updates according to client requirements
  • Interacting with stakeholders and mentors while developing professional business communication skills
  • Working with MySQL databases to create, update and delete tables accordingly
  • Testing the software in the local environment and fixing errors in the code
  • Uploading files and database changes to the host server after any updates.

Education

Bachelor of ICT (Software Technology) -

Swinburne University of Technology
12.2018

Professional Year -

Performance Education
11.2019

Professional Skills

  • Data modelling and design - Using SQL databases to insert, query, modify, maintain data in structured tables integrating entity relationships.
  • Testing - Design required test cases to ensure website functionality and reporting test results to identify issues related to the tested functionality.
  • Programming/software development - Using HTML, CSS, SQL and PHP languages to design and code back-end websites while incorporating standard tools to achieve project goals.
  • Software design - Creating and updating website interfaces according to client requirements while working as a team and reviewing team members’ work to complete projects on time.

Professional Development

  • Oracle Certified Professional, MySQL 5.6 Developer,
  • Microsoft Server Skills Exam, Swinburne University of Technology

Configure and set up Microsoft Server 2012 R2, 

Configuring DHCP, DNS, WSUS, 

Implementing AD DS, 

Implementing Group Policy

References

Available upon request.

Timeline

Client Solutions Specialist

Insignia Financial
11.2022 - Current

Contact Center Representative

Bargain Car Rentals
02.2022 - 11.2022

Back-end PHP Developer (Intern)

Uber IT Solutions
07.2019 - 11.2019

Bachelor of ICT (Software Technology) -

Swinburne University of Technology

Professional Year -

Performance Education

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