Samah Abdi
Liverpool,NSW
Summary
Passionate intern with a recent study in psychology, bringing energy and exceptional interpersonal, analytical, and critical thinking skills. Excited to gain valuable experience and make meaningful contributions to team success through administrative and project management support. Ready to leverage abilities to drive positive outcomes and foster collaborative environments.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Liverpool Hospital NSW
06.2019 - Current
- Providing operational and administrative tasks as well as high level customer service to patients, staff and visitors upon entry into Liverpool Hospital, in relation to the screening for symptoms correlating to COVID-19.
- Activities include temperature checking, asking screening questions, distributing Personal Protective Equipment (PPE) as well as the escalation of matters and concerns where appropriate, whilst simultaneously promoting a welcoming and safe environment within the hospital facilities.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
INTERN
Life Line Crisis
02.2021 - 11.2021
- Aided in research projects by collecting and entering data, assisting with analyzing data and preparing reports and manuscripts
- Performed cognitive, functional behavioral and sexuality psychological assessments and evaluation for people with developmental disabilities
- Documented assessment results thoroughly and promptly and recognized that results can affect individual's eligibility for services and opportunities
- Enrolled patients in research studies, contacted patients to obtain additional information and drafted and maintained study recruitment and protocol documentation
- Operated and mastered computer and office technology required to plan and implement professional and conclusive psychological testing and guided others with technology use
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
ADMINISTRATOR
Mission Australia
07.2019 - 11.2020
- Developed multilingual and multicultural staff and curriculum to serve families from diverse backgrounds
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Processed financial documents, contracts, expense reports and invoices
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Tracked and submitted employee timesheets to prepare for payroll processing
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling
VOLUNTEER
Wesley Mission
05.2018 - 02.2019
- Worked with community resources to engage youth in pro-social activities and help families access services
- Referred family members to outside support options to assist with coping during times of increased stress
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations
- Attended hearings with victims to provide emotional support
Education
Studying Bachelors - Psychology
Western Sydney University
Dementia Program -
Dementia Research And Education Centre - University Of Tasmania
HSC -
Amity College
Sydney, PrestonsSkills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Documentation And Reporting
- Records Maintenance
- Service Recommendations
- Customer Relations
- Complaint resolution
- Problem Resolution
- Active Listening
- Customer Relationship Management (CRM)
Timeline
INTERN
Life Line Crisis
02.2021 - 11.2021
ADMINISTRATOR
Mission Australia
07.2019 - 11.2020
Customer Service Officer
Liverpool Hospital NSW
06.2019 - Current
VOLUNTEER
Wesley Mission
05.2018 - 02.2019
Dementia Program -
Dementia Research And Education Centre - University Of Tasmania
Studying Bachelors - Psychology
Western Sydney University
HSC -
Amity College
Similar Profiles
Thida OumThida Oum
Yakiniku Don(Kumadon) at Westfield Liverpool, Sydney NSWYakiniku Don(Kumadon) at Westfield Liverpool, Sydney NSW
Amandeep KaurAmandeep Kaur
Administration Officer at Liverpool Sexual health Clinic Liverpool HospitalAdministration Officer at Liverpool Sexual health Clinic Liverpool Hospital
Kaitlyn R. GibsonKaitlyn R. Gibson
Med-Surg and ER at East Liverpool City HospitalMed-Surg and ER at East Liverpool City Hospital