Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samana Silwal

Auburn,NSW

Summary

Cordial and hospitable customer service with experience creating welcoming atmosphere and giving great service to customers and restaurant guests. Guides guests through menus while demonstrating thorough knowledge of food and ingredients to take accurate orders. Partners with team members to serve food and beverages that meet or exceed guests' expectations. Motivated front staff with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable senior staff member who is successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized waitstaff with experience in local restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Senior Wait Staff Member

Mataam Al Mandi
04.2022 - 09.2023
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

Master of Professional Accounting - Professional Accounting

King's Own Institute
Sydney, NSW
07.2025

Skills

  • Natural Leadership
  • Corrective Actions
  • Guest Satisfaction
  • Table Setting Arrangements
  • Menu Presentation
  • Pos Operation
  • Guest Relations Management
  • Dining Crew Workflow Optimization
  • Adaptable and Flexible
  • Food Safety Oversight
  • Workflow Coordination
  • Price Memorization
  • Dish Preparation
  • Forecast Preparation
  • Cash Handling
  • Dining Customer Service
  • Seating Assignment Preparation
  • Cool Under Pressure
  • Bill Computation
  • Glassware Polishing
  • Conflict and Complaint Resolution
  • White Glove Service
  • Order Accuracy and Delivery
  • Guest Seating
  • To-Go Order Preparation
  • Menu Memorization
  • Dining Room Cleaning and Upkeep
  • Food Preparation and Safety
  • Service Prioritization
  • Order Accuracy
  • Ordering Procedures
  • Food Sales and Promotion
  • Menu Item Recommendation
  • Dining Area Maintenance
  • Billing and Payment Processing
  • Sales Expertise
  • Taking Reservations
  • Check Payment Processing
  • Transactions and Cash Handling
  • Courteous Phone Demeanor

Languages

English
Professional Working
Nepali
Full Professional
Hindi
Full Professional

Timeline

Senior Wait Staff Member

Mataam Al Mandi
04.2022 - 09.2023

Master of Professional Accounting - Professional Accounting

King's Own Institute
Samana Silwal