Samantha Adams
Berowra Heights,Australia
Summary
Highly experienced in reception and administration roles with a strong focus on customer service. Skilled in managing front desk operations, handling administrative tasks efficiently, and delivering exceptional customer experiences. Adept at multitasking in fast-paced environments, with a proven ability to manage client interactions, schedule appointments, and support office operations seamlessly.
Overview
27
27
years of professional experience
Work History
Client Services Manager
McGRATH BEROWRA
Berowra
01.2023 - Current
- General admin & compliance, all admin/PA duties to assist Ingrid & team of three in sales, checking all sales & listing documentation have the correct compliance, calling buyers and past clients to keep them informed of listings & market trends, preparing & attending open home inspections and calling potential buyers for feedback, occasionally helping on reception at the Berowra office, filling in and assisting for the Property Manager when she was on leave
Receptionist & PA
MCCONNELL BOURN REAL ESTATE
Wahroonga
01.2015 - 01.2016
- All general reception duties and front office management – working 2 days per week (job share)
- All admin/PA duties to assist a sales team – 2 days per week
Marketing & Media Relations
BRADFIELDCLEARY REAL ESTATE
Double Bay
01.2012 - 01.2015
- Booking all advertising and marketing material for each campaign, proofing all advertising and marketing material, creating Marketing Campaigns for proposal/appraisal kits, creating & designing additional information for proposal/appraisal kits, paginate and create on-line E-Magazine on a weekly basis, manage the websites and portal pushing for all listings, submit all editorial to relevant publications and editors, negotiate rates with suppliers to meet or beat existing rates
Marketing Manager
SARAH LORDEN REAL ESTATE
Balmain
01.2010 - 01.2012
- Assisted with the company re-brand in January 2011, booking all advertising and marketing material for each campaign, responsible for all agent and office marketing, paginate and create Lifestyle Magazine on a weekly basis, manage the Sarah Lorden website and My desktop portal, submit all editorial to relevant publications and editors, manage advertising layouts for SMH and domain each week, co-ordinate monthly sponsorship marquees to raise money for charity, booking auctions and managing the timetable, negotiate rates with suppliers to meet or beat existing rates, managing a team of 2 in the marketing department
Sales Co-ordinator
RICHARDSON & WRENCH DOUBLE BAY
Double Bay
01.2008 - 01.2010
- Booking, designing & proofing of all advertising material, managing the internet/web site for the entire sales department, preparing for and attending the auctions, registration of bidders & assisting with the signing of contracts
- Sales advice and exchange procedures, preparation of pre-listing kits, sales proposals, data base management, market research (RPdata, APM), assisting the agents with canvassing, mail merges & promotional material, preparing the agents for the open for inspections & occasionally assisting with the open homes
- Liaising with solicitors, vendors and buyers during the sale process
Receptionist/Front Office Administration and Assistant to Directors
JEFFREY LAMENS EXECUTIVE RENTALS
Woollahra
01.2006 - 01.2008
- Assisting in all duties of running the Property Management Department, support in advertising and marketing for the leasing of each property, reference checking and all procedures in preparing and signing leases, showing prospective tenants through properties and conducting Open houses, assistant to the Directors e.g
- Typing documents, arranging inspections and appointments for new business
Receptionist/Sales Secretary/Property Officer
RICHARDSON & WRENCH CHATSWOOD
Chatswood
01.2000 - 01.2003
- Assisting with property management tasks such as repairs & maintenance, lease preparation, tenant inquiries, preparing all the advertising material for our sales team, assisting in preparation for auctions & attending thereof
- Acquiring new managements which resulted in our office receiving Richardson & Wrench annual award for greatest percentage increase in a property management department for 2002, general reception duties – which resulted in being awarded the Richardson & Wrench annual award for receptionist of the year in 2001
Receptionist
RAINE & HORNE MITTAGONG
Mittagong
01.1998 - 01.2000
- Handling incoming phone inquiries, assisting the Property Manager with tenancy reference checks, lease preparation & general office duties
Education
ENTRY EDUCATION
01.2024
MACARTHUR KEYBOARDING CENTRE
01.1999
SYDNEY INSTITUTE OF TAFE
01.1998
CHEVALIER COLLEGE BOWRAL
01.1997
Skills
- Client Relationships
- Client rapport
- Customer Service
- Sales Support
- Business Administration
- Attention to Detail
- Interpersonal Skills
- Relationship Building
- Teamwork and Collaboration
- Administration and Reporting
- Multitasking
- Customer Relationship Management
- Organizational Skills
- Professionalism
- Effective Communication
References
- Ingrid Stewart, McGrath Berowra, Sales Agent, 0433 286 839
- Belinda Edwards, Formerly of McConnell Bourn Wahroonga, Sales Agent, 0451 672 977
- Mr Warren Levitan, Richardson & Wrench Chatswood, Principal, 0412 634 117
- Alison Gormly, Sales Associate in Ingrid Stewart’s sales team, 0402 070 809
- Andy Howden, Formerly of McConnell Bourn Wahroonga, Licensed Real Estate Agent – Stone Real Estate Turramurra, 0423 264 989
Systems used
- Agent Box
- Microsoft office
- Property Me
- RPdata
- Australian Property Monitors
- Domain.com.au
- Realestate.com.au portals
Children
- 6
- 8
Marital status
Married
Personal Information
- Date of Birth: 10/28/80
- Nationality: Australian
Hobbies and Interests
- Reading
- Travelling
- Swimming
- Walking
Affiliations
- Enjoy gardening
- Swimming
- Reading
- Travelling
Timeline
Client Services Manager
McGRATH BEROWRA
01.2023 - Current
Receptionist & PA
MCCONNELL BOURN REAL ESTATE
01.2015 - 01.2016
Marketing & Media Relations
BRADFIELDCLEARY REAL ESTATE
01.2012 - 01.2015
Marketing Manager
SARAH LORDEN REAL ESTATE
01.2010 - 01.2012
Sales Co-ordinator
RICHARDSON & WRENCH DOUBLE BAY
01.2008 - 01.2010
Receptionist/Front Office Administration and Assistant to Directors
JEFFREY LAMENS EXECUTIVE RENTALS
01.2006 - 01.2008
Receptionist/Sales Secretary/Property Officer
RICHARDSON & WRENCH CHATSWOOD
01.2000 - 01.2003
Receptionist
RAINE & HORNE MITTAGONG
01.1998 - 01.2000
ENTRY EDUCATION
MACARTHUR KEYBOARDING CENTRE
SYDNEY INSTITUTE OF TAFE
CHEVALIER COLLEGE BOWRAL
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