Samantha Alighieri
Gold Coast,QLD
Summary
Results-driven professional with significant expertise in managing strategic client relationships and delivering high-impact solutions. Known for collaboration and adaptability, consistently meeting and exceeding client expectations. Proven skills in client communication and strategic planning, ensuring seamless account management.
Overview
6
6
years of professional experience
Work History
Import Factoring Key Account Specialist
MUNDI
01.2022 - 01.2023
- I successfully achieved a month-to-month, gradual increase of 40% in the operation of my portfolio
- Cultivated strong relationships with key accounts, ensuring exceptional client satisfaction.
- Created customized service review presentations based on each clients time with the company, showcasing platform updates and metrics.
- Expanded product adopting among 80% of clients by promoting insurance and FX services.
Customer Happiness
Oyster
01.2021 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Responded to real-time customer inquiries via phone, live chat, offering support and guidance on Oyster products.
- Created and escalated support tickets, ensuring proper routing and follow-up.
- Improved the logistics process for card shipments, reducing operational costs.
Project Leader - Key Account Coordinator
APL Technology
01.2019 - 01.2021
- Developed and implemented project plans, ensuring alignment with strategic objectives.
- Acted as the primary point of contact for key accounts, providing proactive communication, resolving inquiries, and delivering detailed monthly performance reports focused on delivery success rates.
- Monitored shipments closely, liaised with courier companies to resolve delays or issues, and escalated problems to ensure timely resolution.
- Simplified operations by implementing software tools that reduced workload for the operations team.
Junior Operations Coordinator
SHIPPIFY
01.2017 - 01.2019
- Coordinated daily operations to enhance workflow efficiency.
- Managed end-to-end operations for key clients from pickup logistics and warehouse coordination to route planning and final delivery.
- Designed smart delivery routes to ensure timely and efficient service.
- Supervised and built a trusted network of 20–30 delivery drivers; handled their onboarding, interviews, and training.
- Provided hands-on support and training to operations teams in both Mexico and Ecuador
Education
Project Management
Entrepreneur Education
Gold Coast, QLD01-2025
General English
Imagine Education
Gold Coast, QLD01-2024
International Relations
UNAM
Mexico City Skills
- Client Relationship Management
- Problem Solving & Process Improvement
- Customer Service & Communication
- Strong attention to detail
- Proactive and self-motivated
Timeline
Import Factoring Key Account Specialist
MUNDI
01.2022 - 01.2023
Customer Happiness
Oyster
01.2021 - 01.2021
Project Leader - Key Account Coordinator
APL Technology
01.2019 - 01.2021
Junior Operations Coordinator
SHIPPIFY
01.2017 - 01.2019
Project Management
Entrepreneur Education
General English
Imagine Education
International Relations
UNAM
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