Samantha Anderson
Summary
Friendly, passionate, hardworking and bubbly.
Skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.
Overview
4
4
years of professional experience
Work History
Administration
Geoff Richards Panel Beating
03.2021 - Current
- Managing reception area, answered telephone calls, getting customers and receiving packages.
- Managing administrative duties with appointment scheduling, customer payment processing and company invoicing.
- Handling complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Managing incoming workflow and parts receiving
- Constant use of Microsoft Word and Excel.
- Completing any extra tasks required within timely fashion
Merchandise Casual
JB Hi-Fi
03.2021 - Current
- Working with store managers and coordinators to implement new displays, promotions and store layout changes.
- Training junior team members in counter procedures.
- Revamping store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitoring and replenishing display inventory and restructured according to available stock.
- Assisted customers with finding suitable products.
- Attended to customer complaints and processing product return or replacement requests.
Receptionist / Food and Beverage Attendant
MarraMarra Lodge
07.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Education
Bachelors of Business - International Hotel And Resort Management
Torrens University
Leura, NSW09.2020
Skills
- Guest Services
- Dining room organization
- Food safety knowledge
- Order Accuracy
- Phone orders
- Beverage Preparation
- Scheduling appointments
- Microsoft Word and Excel
- Fee Collection
- Multitasking and Organization
References
Tracey Richards
Business Owner / Geoff Richards Panel Beating
0448 524 087
tracey@richardspanel.com
Belle McGuire
Store Manager / JB Hi-Fi
0427 539 692
belle.macca1994@hotmail.com
Emma Sawden
Spa Manager / MarraMarra Lodge
0429 777 855
emmasawden@hotmail.com
Timeline
Administration
Geoff Richards Panel Beating
03.2021 - Current
Merchandise Casual
JB Hi-Fi
03.2021 - Current
Receptionist / Food and Beverage Attendant
MarraMarra Lodge
07.2020 - 03.2021
Bachelors of Business - International Hotel And Resort Management
Torrens University
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